Ivy Jane Gallo

IG

Looking for a job

Ivy Jane Gallo

@ivyjanegallo

Customer service professional focused on email support, order processing, and reliable, proactive communication.

What I'm looking for

I’m aspiring to use my skills to improve my customer service abilities and acquire knowledge about different services, delivering helpful support with accuracy, strong communication, and dependable follow-through.

I have extensive customer service experience as an Email Support Representative and Customer Service Representative, handling day-to-day inquiries with clear, confident communication in English (written & oral). I also bring strong administrative follow-through from order processing work, supporting customers accurately and efficiently.

Across roles with StarTek, ePerformax, Taskus, Maverick Placement Group LLC, and PayPal, I’ve learned how to stay proactive and perform well under pressure while delivering dependable solutions. I’m also StarTek Red Hat Certified and completed StarTek Leadership and Development (2013–2015), which strengthened how I collaborate and improve service quality.

Experience

Work history, roles, and key accomplishments

CP

Customer Service Specialist

Cloth & Paper

Mar 2023 - May 2026 (3 years 2 months)

Provided customer service for a homebased account, handling inquiries and supporting customers with accurate, timely responses.

Customer Service Customer Support English Communication Written Communication Problem Solving Microsoft Word Microsoft Excel

PA

Customer Service Agent

Feb 2020 - Feb 2023 (3 years)

Delivered customer service for PayPal as part of an agent solutions support role, assisting customers with their requests.

Customer Service Customer Support PayPal Support English Communication Written Communication Problem Solving Microsoft Excel

ML

Customer Service & Order Processor

Maverick Placement Group LLC

Jul 2016 - Jun 2018 (1 year 11 months)

Handled customer service and order processing, supporting customers and managing orders to ensure smooth fulfillment.

Customer Service Order Processing English Communication Problem Solving Microsoft Word Microsoft Excel

TA

Email Support Representative

Nov 2015 - Apr 2016 (5 months)

Provided email support to customers, responding to inquiries and requests to help resolve issues.

Email Support Customer Service Written Communication English Communication Problem Solving Microsoft Word Microsoft Excel

SP

Customer Service Representative

StarTek Philippines

Dec 2011 - Mar 2015 (3 years 3 months)

Worked as a Customer Service Representative, assisting customers through professional communication and responsive support.

Customer Service Customer Support English Communication Written Communication Problem Solving Microsoft Word Microsoft PowerPoint

EP

Customer Service Representative

ePerformax

Dec 2010 - Dec 2011 (1 year)

Provided customer service support, responding to customer needs and ensuring accurate, clear communication.

Customer Service Customer Support English Communication Written Communication Problem Solving Microsoft Word Microsoft Excel

Education

Degrees, certifications, and relevant coursework

MU

Misamis University

Bachelor of Science in Nursing, Nursing

2007 - 2009

Earned a Bachelor of Science in Nursing (2007–2009) at Misamis University.

OS

Ozamiz City National High School

2003 - 2007

Attended Ozamiz City National High School from 2003 to 2007.

Tech stack

Software and tools used professionally

Gmail

PayPal

Enhance

Objective

Availability

Looking for a job

Location

Philippines

Authorized to work in

Job categories

Customer Service Representative Customer Service Representative Email Support Sales Order Processing Agent Solutions 2 Customer Representative Customer Support Representative Customer Care Representative Customer Service Agent Customer Experience Representative Client Service Representative Customer Service Associate

Skills

Customer Service Email Support Order Processing Agent Microsoft Word Microsoft Excel PowerPoint Proactive Works Well Under Pressure Enhance Gmail Objective PayPal

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