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Ivy Biswas Datta

@ivybiswasdatta

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Content designer specializing in user-focused technical content and UX writing.

Finland

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What I'm looking for

I seek a collaborative product team role where I can lead user-focused content design, influence UX decisions, and grow through research-driven projects that deliver measurable user impact.

I am a dynamic content designer with over eight years of experience creating and managing technical content that improves user experiences and drives engagement. I simplify complex technical concepts into clear, actionable content across UI text, documentation, multimedia, and support channels.

At IBM I design, develop, and publish product content, collaborate with cross-functional teams, and lead end-to-end authoring from research and UX writing to production and lifecycle management. I use user research and testing to validate content and influence product design for better outcomes.

I have been recognized as an IBM Content Champion and an IBM Design contributor, and I hold multiple badges in design thinking and IBM tools. I bring strong communication, collaboration, and continuous-improvement orientation to deliver intuitive, accessible content solutions.

Experience

Work history, roles, and key accomplishments

Current

Content Designer

Current

IBM India Pvt. Ltd.

Oct 2022 - Present (2 years 10 months)

Design and publish IBM technical content across UI, documentation, and multimedia, simplifying complex concepts into user-centric copy and supporting global product releases. Own end-to-end authoring, lifecycle management, and cross-functional collaboration to improve content discoverability and consistency.

Content Design UX Writing API Documentation Information Architecture User Research Content Strategy Microcopy Localization

Technical Writer

AssureCare HealthTech LLP

Aug 2020 - Sep 2022 (2 years 1 month)

Authored release notes, user manuals, installation guides, and training materials while implementing ISO-aligned quality standards and driving documentation process improvements. Led knowledge dissemination through reference materials and training to improve onboarding and support accuracy.

Technical Writing User Guides ISO Content Review QA

Technical Writer

Indian Institute of Technology, Gandhinagar

Aug 2019 - Aug 2020 (1 year)

Produced system requirement specs, user guides, UI text, tutorials, and release notes by partnering with engineers and SMEs to translate technical designs into clear user-facing documentation. Established a comprehensive style guide to ensure consistent tone and brand voice.

Technical Writing Tutorials Style Guide SME Online Help UX Copy Documentation Strategy

Content Writer

Ascendum KPS Pvt. Ltd.

Mar 2019 - Jul 2019 (4 months)

Planned and executed content marketing strategies aligning with company goals, supervised daily content production, and managed sales and marketing collateral and social media calendars. Collaborated with design teams to deliver cohesive campaign assets.

Content Strategy Content Planning Social Media Copywriting Editorial Management Collaboration Content Production

Content Writer

Winny Immigration and Education Services Pvt. Ltd.

Dec 2017 - Jan 2019 (1 year 1 month)

Created email campaigns, social posts, blogs, SOPs and application references, and performed keyword research and analytics to improve website visibility and applicant communications. Collaborated cross-functionally to generate targeted content for students and PR applicants.

seo writing Email Marketing Keyword Research Copywriting Content Analytics Cross Functional Collaboration

Content Writer

Blurbpoint Media Pvt. Ltd.

Apr 2017 - Nov 2017 (7 months)

Produced SEO-friendly headlines and long-form content for websites, blogs, case studies, and marketing materials using authoritative research to improve content quality and engagement. Adapted topics across platforms to meet client objectives.

seo writing Content Research Editing

Junior Content Writer

Netclues Technologies Pvt. Ltd.

Sep 2016 - Mar 2017 (6 months)

Researched industry topics and produced marketing copy, blog posts, and social content while coordinating with marketing and design to illustrate articles and update website content. Proofread and edited content prior to publication.