Sarah Patrick
@sarahpatrick
I resolve Wix customer issues and streamline remote operations across multilingual digital support environments.
PortugalWhat I'm looking for
At Concentrix, I support Wix users by resolving technical inquiries, billing issues, site-building challenges, domain configurations, SEO, and e-commerce setups. I consistently maintain a 98% QA score, over 90% CSAT, and a 0% monthly decline rate.
Alongside my customer care work, I've streamlined executive calendars, high-volume email, scheduling, databases, project workflows, and social media operations for SageinThyme. I bring native English and Portuguese communication skills, calm problem-solving, and experience supporting customers and teams in fast-paced, multicultural environments.
Experience
Work history, roles, and key accomplishments
Customer Care Agent
Concentrix
Apr 2025 - Present (1 year 5 months)
Delivered high-quality phone and chat support, resolving complex technical inquiries, billing issues, and site-building challenges. Exceeded performance KPIs, consistently maintaining a 98% QA score, above 90% CSAT scores, and a 0% decline rate each month.
Virtual Assistant
SageinThyme
Feb 2022 - Present (4 years 7 months)
Streamlined daily operations by managing executive calendars, high-volume email correspondence, and client scheduling. Built efficient digital workflows and tracked team projects using remote collaboration tools.
Sales Associate
Sonae Zippy
Dec 2023 - Mar 2025 (1 year 3 months)
Delivered exceptional customer service by assisting customers with product selection in a fast-paced retail environment. Maintained high visual merchandising standards and processed point-of-sale transactions accurately.
Activity Leader
MLA (Move Language Ahead)
Jun 2023 - Aug 2023 (2 months)
Coordinated and facilitated daily activities and cultural events for international student groups, ensuring high engagement, safety, and a positive overall experience. Fostered an inclusive, multicultural environment and collaborated with a global team.
Education
Degrees, certifications, and relevant coursework
Escola Secundária Henriques Nogueira
High School Diploma, Multimedia
Completed high school education with a focus on multimedia studies.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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