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Ivona Boyanova

@ivonaboyanova

Global HR transformation leader at Software AG who drives divestitures, carve-outs, and HR operations transformation.

At Software AG, I partner with C-suite and regional leaders on global restructuring, divestitures, and carve-outs. I focus on workforce transitions, compliance, and operational continuity across multiple jurisdictions.

At Thermo Fisher Scientific, I drove the people and HR technology integration of PPD, aligning HR processes and organizational structures. I also contributed to unifying HR platforms and supporting cultural integration across regions.

At PPD, I drove HR delivery transformation, including the implementation of Workday and the reorganization of HR delivery teams. Earlier, I advanced global HR operations and payroll programs, including employee onboarding and time and absence systems.

At Cargill, I supported the migration and standardization of HR administration and payroll services into Cargill Business Services. I also mentor students through Step for Bulgaria Foundation, helping them pursue their educational and professional goals.

Experience

Work history, roles, and key accomplishments

Current

Global Head of Service Delivery and HR Operations

Current

Software AG

Nov 2023 - Present (2 years 11 months)

Drives enterprise-wide HR strategy and organizational transformation during global restructuring, leading carve-outs and divestitures. Partners with C-suite to design and execute complex initiatives, delivering cost optimization and workforce restructuring.

HR Transformation M&A Integration Organizational Redesign shared services Change Management Workforce Restructuring Cost Optimization HR Technology Global Payroll Compliance Employee Experience

Associate Director Colleague Services

Thermo Fisher Scientific

Apr 2023 - Nov 2023 (7 months)

Drove global HR integration and organizational alignment during the acquisition of PPD by Thermo Fisher Scientific. Harmonized HR processes, unified HR technology, and led change leadership across multiple regions.

M&A HR Integration HR Technology Unification Change Leadership Organizational Design HR Operations Global HR Model Employee Experience

Associate Director HR

PPD, part of Thermo Fisher Scientific

Apr 2022 - Mar 2023 (11 months)

Led the merge of Thermo Fisher HR Delivery and PPD HR Delivery functions, aligning service delivery practices and migrating to a single HR technology. Spearheaded technological transformation and reorganization of HR Delivery teams.

HR Integration Workday HR Technology Change Management Service Delivery Cost Efficiency Employee Document Management Workday Time Tracking

Senior Manager HR Operations and Payroll - Global

PPD

Mar 2021 - Mar 2022 (1 year)

Managed and implemented HR Delivery programs and policies, including global processes and HR systems implementation. Facilitated communication across business and HR groups, ensuring collaboration and business continuity.

HR Operations Payroll HR Systems Implementation Change Management Training Global Processes Employee Engagement

Regional Manager HR Operations and Payroll – EMEA&APAC

PPD

Aug 2019 - Mar 2021 (1 year 7 months)

Established and advanced a Global HR Shared Service organization, fostering knowledge transfer and continuous improvement. Oversaw HR Delivery function, ensuring operational excellence and strategic alignment.

HR Shared Services Continuous Improvement HR Operations Payroll Process Migration Strategic Planning Operational Excellence

HR Operations Supervisor

Cargill Corporate

Mar 2018 - Aug 2019 (1 year 5 months)

Managed the transfer of HR administration and payroll services to Cargill Business Services. Drove efficiency by identifying optimization areas and building sustainable teams.

HR Administration Payroll Process Optimization Team Building Service Transition

Supervisor HR Service Desks

Cargill Corporate

Nov 2017 - Mar 2018 (4 months)

Managed the migration of HR transactional activities to Cargill Business Services. Participated in implementing a new service delivery model and mentored team members.

HR Administration Service Delivery Process Optimization Mentorship Standard Operating Procedures

HR Service Specialist

Cargill Corporate

May 2016 - Dec 2017 (1 year 7 months)

Provided high-quality service for migrated HR services, adhering to SLAs and running reports. Proposed improvement and standardization ideas.

HR Administration Time and Attendance SLA Compliance Reporting Process Improvement

Senior HR Service Specialist

Cargill Corporate

Dec 2016 - Oct 2017 (10 months)

Supervised and distributed operational activities, ensuring successful knowledge handover and support. Developed standard operating procedures and managed escalations.

HR Administration Time and Attendance Payroll Standard Operating Procedures Escalation Management Knowledge transfer

Licensing Specialist

Ingram Micro

Sep 2015 - Apr 2016 (7 months)

Provided expert support to business partners regarding software solutions, suggesting appropriate products. Handled escalations and aimed for high customer satisfaction.

Software Licensing Customer Support Escalation Management Acronis Kaspersky