IEIvie Elizabeth Eribo
@ivieelizabetheribo
Detail-oriented Administrative Virtual Assistant with strong customer service skills.
ZimbabweWhat I'm looking for
I am an experienced Administrative Virtual Assistant with a strong background in customer service and lead generation. My proven track record in efficiently managing administrative tasks and providing exceptional customer service allows me to bring a unique blend of skills to any team. I am proficient in Microsoft Office, Google Workspace, Slack, Teams, HoduCC, CRM, Freshdesk, and more, which enables me to excel in data entry, appointment setting, and email/calendar management.
Throughout my career, I have successfully managed virtual trip itineraries and coordinated travel arrangements for remote customers at GUO Transport Co. LTD. I have also resolved customer inquiries promptly and maintained virtual records to ensure proper documentation. My experience as a Front Desk Officer at SS Joachin & Anne Church honed my skills in communication and organization, where I served as the primary point of contact for parishioners and coordinated church events. I thrive in both independent and team environments, always focusing on enhancing client satisfaction and streamlining operations.
Experience
Work history, roles, and key accomplishments
Virtual Assistant/Customer Service Rep
GUO Transport Co. LTD
Oct 2018 - Present (6 years 9 months)
Managed virtual trip itineraries and coordinated travel arrangements for remote customers. Resolved customer inquiries and issues promptly via virtual communication channels such as email, chat, or phone using CRM & Hoducc.
Front Desk Officer/Secretary
SS Joachin & Anne Church
Jan 2014 - Present (11 years 6 months)
Skillfully drafted and prepared the weekly bulletin for dissemination to parishioners, ensuring accuracy and timeliness of information. Served as the primary point of contact for parishioners, promptly addressing inquiries and providing relevant information with a courteous and helpful demeanor.
Client Executive Officer
Telcomnet Infrastructure & Services
Jan 2014 - Present (11 years 6 months)
Facilitated the setup and management of Closed User Group (CUG) services for corporate clients and individuals, ensuring seamless communication within designated groups. Served as the primary point of contact for clients, building and maintaining strong relationships to understand their needs and address any concerns or issues effectively.
Customer Information Officer/Virtual Assistant
Access Bank Plc
Aug 2013 - Present (11 years 11 months)
Proactively managed the reactivation process for blocked and dormant accounts, liaising with customers to understand their needs and facilitating the necessary steps to restore account access. Served as a knowledgeable resource for customers, providing clear and accurate information regarding the bank's account policies, procedures, and services.
Education
Degrees, certifications, and relevant coursework
Remanda Biz Academy
Certificate, Virtual Assistant Training
Completed Virtual Assistant Training at Remanda Biz Academy. Acquired skills essential for administrative virtual assistance.
University of Benin
B.Sc. Honours, Animal and Environmental Biology
Studied Animal and Environmental Biology at the University of Benin, completing the program in 2010. Gained comprehensive knowledge in biological sciences and environmental studies.
University of Benin
Diploma, Applied Microbiology
Completed a Diploma in Applied Microbiology at the University of Benin in 2006. Focused on practical applications of microbiology.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring Ivie?
You can contact Ivie and 90k+ other talented remote workers on Himalayas.
Message IvieFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
