Ivie Elizabeth Eribo

Managed virtual trip itineraries and coordinated travel arrangements for remote customers. Resolved customer inquiries and issues promptly via virtual communication channels such as email, chat, or phone using CRM & Hoducc.

Skillfully drafted and prepared the weekly bulletin for dissemination to parishioners, ensuring accuracy and timeliness of information. Served as the primary point of contact for parishioners, promptly addressing inquiries and providing relevant information with a courteous and helpful demeanor.

Facilitated the setup and management of Closed User Group (CUG) services for corporate clients and individuals, ensuring seamless communication within designated groups. Served as the primary point of contact for clients, building and maintaining strong relationships to understand their needs and address any concerns or issues effectively.

Proactively managed the reactivation process for blocked and dormant accounts, liaising with customers to understand their needs and facilitating the necessary steps to restore account access. Served as a knowledgeable resource for customers, providing clear and accurate information regarding the bank's account policies, procedures, and services.

Completed Virtual Assistant Training at Remanda Biz Academy. Acquired skills essential for administrative virtual assistance.

Studied Animal and Environmental Biology at the University of Benin, completing the program in 2010. Gained comprehensive knowledge in biological sciences and environmental studies.

Completed a Diploma in Applied Microbiology at the University of Benin in 2006. Focused on practical applications of microbiology.