Ivan Titarenko
@ivantitarenko
Customer Support Specialist at Mad company, handling chat and phone requests and recording customer issues in AmoCRM.
KazakhstanWhat I'm looking for
At Mad company, I consulted customers about products and services, handled incoming chat and phone requests, and worked to resolve customer problems.
I used AmoCRM to record customer requests and the results of my communications.
Earlier, at Lacadem education, I advised customers, helped match them with suitable solutions, and supported them through the sales process. At CRMguru, I entered data into information systems and databases and prepared reports for management.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Mad Company
Jan 2024 - Aug 2026 (2 years 7 months)
Provided customer support by consulting on products and services, handling incoming inquiries via chat and phone, and resolving client issues. Utilized AmoCRM to log interactions and track resolutions.
Sales Manager / Client Relations Manager
Lacadem Education
Jan 2020 - Jan 2021 (1 year)
Consulted clients on products and services, identified needs, and managed negotiations. Handled incoming requests, maintained client relationships, and achieved sales KPIs.
Support
CRMguru
Jan 2018 - Jan 2020 (2 years)
Processed and entered data into information systems and databases, provided reports to management, and monitored task execution.
Education
Degrees, certifications, and relevant coursework
Кокшетауский университет имени А. Мырзахметова
Бакалавр, Иностранный язык
Bachelor's degree in Foreign Language, Teacher of Foreign Language from Kokshetau University named after A. Myrzakhmetov, completed in 2025.
ГККП Высший педагогический колледж города Щучинск
Среднее специальное, Иностранный язык
Specialized secondary education in Foreign Language, Teacher of Foreign Language from Higher Pedagogical College of Shchuchinsk, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
KazakhstanAuthorized to work in
Salary expectations
Job categories
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