Open to opportunities

Zaure Polatova

@zaurepolatova

Message

Support Specialist with expertise in sales and customer relationship management.

Kazakhstan

Message

What I'm looking for

I am looking for a collaborative team environment where I can contribute my skills and grow professionally.

My name is Zaure Berikbaikyzy, and I am a dedicated Support Specialist with over two years of experience in sales coordination and customer relationship management. I thrive in dynamic environments where I can leverage my strong communication skills and technical expertise to enhance client satisfaction and streamline operations.

Throughout my career, I have successfully managed customer interactions across various platforms, ensuring a seamless experience for clients. My role as Head of Sales at LingvoEducation allowed me to refine my skills in CRM management and sales strategy development, while my experience at Buddha Spa honed my ability to resolve conflicts and address customer concerns effectively. I am passionate about using my problem-solving abilities to improve processes and contribute to team success.

Experience

Work history, roles, and key accomplishments

Applicant Support Specialist

P&P Technology

Jan 2025 - Feb 2025 (1 month)

Provided support to applicants via chat and email, ensuring a smooth application process. Assisted clients with system navigation, answered queries, and troubleshot issues while maintaining accurate documentation. Collaborated with internal teams to resolve complex issues and collected feedback to improve processes.

Customer Support Troubleshooting Documentation Communication Collaboration Problem Solving Feedback Navigation

Head of Sales

LingvoEducation

Aug 2024 - Jan 2025 (5 months)

Handled chat communications with leads, maintained CRM data, and managed payment processes. Coordinated with customer care to enhance client satisfaction and resolved course-related issues for a seamless client experience.

CRM Management Client Communication Payment Processing Customer Satisfaction Team Coordination

Senior Sales and Customer Service Manager

Buddha Spa

Jul 2022 - Jul 2024 (2 years)

Managed customer interactions through various channels, resolved guest concerns, and set sales targets. Developed strategies to enhance customer experience and oversaw marketing initiatives while building strong client relationships.

Customer Service Conflict Resolution Sales Management Marketing Performance Monitoring Relationship Building Strategy Development

Education

Degrees, certifications, and relevant coursework

M. Narikbayev KAZGUU University

Bachelor's Degree, Law

2020 - 2024

Pursued a Bachelor’s Degree in Law, focusing on various aspects of legal studies and practices. Developed strong analytical and critical thinking skills through coursework and practical applications.