KIRILL ABRAMOV
@kirillabramov
I resolve banking customer requests through clear, high-volume written support.
KazakhstanWhat I'm looking for
I've spent three years at Tinkoff Bank, now T-Bank, helping customers navigate banking products and services through online chat.
I investigate standard and nonstandard requests, check internal systems, follow documented procedures, and provide clear written solutions in Russian and English. I also document outcomes, resolve complaints, and escalate technical cases when needed.
I'm comfortable managing multiple conversations while meeting service quality standards and SLA requirements.
I'm available remotely for full-time or part-time written customer support work, including international contractor agreements.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Tinkoff Bank
Assisted customers with banking products and services through online chat. Handled standard and nonstandard requests, checked internal systems, followed documented procedures, escalated technical cases, managed multiple conversations, documented outcomes and resolved complaints.
Education
Degrees, certifications, and relevant coursework
KIRILL hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KazakhstanAuthorized to work in
Job categories
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