Open to opportunities

Ivan Lebedev

@ivanlebedev

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Russian-speaking tour coordinator and VIP guest relations specialist with global event experience.

Thailand

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What I'm looking for

I seek a client-facing role in tourism or hospitality where I can manage VIP experiences, coordinate events, and improve operations within a collaborative, service-focused team.

I am a Russian-speaking tour coordinator and VIP guest relations specialist with experience delivering high-touch travel and event services across Russia, Thailand, and Armenia. I have curated luxury tours for C-suite clients, managed guest logistics end-to-end, and resolved operational issues to ensure seamless experiences.

In operations and claims roles I managed supplies, logistics, negotiations, and reporting for multi-national projects, and led small teams through seasonal workforce variations. I also taught English, developed lesson plans, and integrated technology to improve learner outcomes.

I contribute to tourism promotion and large cultural events, supporting communications, vendor coordination, and visitor experience improvements. I bring strong interpersonal skills, cross-cultural communication, and a client-focused mindset to roles in tourism, hospitality, and operations.

Experience

Work history, roles, and key accomplishments

Current

Property Damage Specialist

Current

North Western Consulting Company

Mar 2022 - Present (3 years 9 months)

Managed end-to-end supplement process for property damage claims for US insurers, conducted photographic damage assessments for hail and weather events, and negotiated with adjusters to secure accurate claim valuations and inspection schedules.

Claims Management Damage Assessment Negotiation Report Writing Administrative Assistance

Volunteer Event Coordinator

Armenian Volunteer Corps

Apr 2025 - Aug 2025 (4 months)

Supported organization of Armenian Wine Days and tourism promotion initiatives, coordinating event logistics, vendor relations, media communications, and content to enhance Armenia's international tourism image.

Event Coordination Vendor Management Media Relations Communication Content Development

English Teacher

Surat Thani School

Jul 2023 - Dec 2023 (5 months)

Designed and delivered customized English lesson plans to improve speaking proficiency and exam readiness, partnered with parents to track progress and integrated educational technology to enhance engagement.

Lesson planning Curriculum Development Parent engagement Educational Technology

Operations Officer

JK Autorus

Apr 2021 - Aug 2022 (1 year 4 months)

Managed materials, equipment supply and logistics for Hyundai WIA Rus subcontracting project, supervised production teams, handled purchasing and tax control, and coordinated customer relations with Korean and Russian partners.

Operations Management Supply Chain Logistics Procurement Team Supervision Financial Planning

Tour Organizer / Guide

Freelance

Apr 2019 - Nov 2020 (1 year 7 months)

Curated and led luxury VIP tours for high-profile clients, created detailed itineraries, managed private logistics and reservations, and resolved on-the-ground issues to ensure exceptional guest experiences.

Logistics Coordination Cultural Interpretation Crisis Management

Education

Degrees, certifications, and relevant coursework

Saint-Petersburg State University / Bard College (NY)

Bachelor's degree, Liberal Arts and Sciences

2016 - 2020

Completed a joint Bachelor program in Liberal Arts and Sciences with studies spanning general studies and humanities from September 2016 to July 2020.