Open to opportunities

Aaron Lane

@aaronlane1

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Systems Engineer delivering secure infrastructure and reliable IT support.

Gibraltar

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What I'm looking for

I’m looking to grow further in systems engineering and secure infrastructure, owning challenging migrations and server management. I want to work with teams where I can lead projects, improve service delivery, and support reliable IT for users.

I’m an IT enthusiast who enjoys working with technology daily, and I’ve been building skills since I started in IT at the age of 17. I feel very comfortable in a senior position, and I’m driven by a passion to stay in the industry for the most part of my career.

From 2017 onward, I stepped into senior responsibility as Group IT Manager support for over 600 users, managing a team of 8. I help ensure, manage, and project-plan IT delivery for 16 remote offices across the globe—covering server config and management, security systems like antivirus, mail and web filters, WSUS, and databases including SQL and accounting tools such as ViewPoint and Sage.

More recently, as a Systems Engineer at GibFibre, I install, prepare, upgrade, and maintain internal and external systems, currently focusing on migrating hypervisors from VMware server to XCP hypervisor (CentOS-based) using XAPI and Xen Orchestra. I maintain over 130 virtual servers and about 20 physical servers across a team of 2, with a strong focus on Linux distros such as CentOS, Debian, and Ubuntu (while also supporting Windows servers).

My earlier roles strengthen my end-to-end mindset, from Junior IT Support Technician through Level 2 Helpdesk Support—handling tasks like Microsoft Exchange, Sophos Enterprise Console (web/mail filtering, antivirus), Windows Server, and helpdesk/hardware & software troubleshooting. I also hold an ITIL Foundation certification and I’m currently studying for the practitioner level, so I can keep improving how I deliver reliable services.

Experience

Work history, roles, and key accomplishments

Current

Systems Engineer

Current

GibFibre

Oct 2023 - Present (2 years 8 months)

Install, prepare, upgrade, and maintain internal and external systems for a team of 2, including migrating hypervisors from VMware to XCP (CentOS-based) with XAPI and Xen Orchestra.

Systems Engineering Virtualization VMware To XCP Migration XAPI Xen Orchestra Server Administration

IT Support Engineer

Gibtelecom

Feb 2023 - Sep 2023 (7 months)

Provided IT support across departments (hardware, software, cabling, application support), assisting server technicians with upgrades and projects including OS upgrades, OneDrive document migration, Office 365 email migration, and hardware replacement.

IT Support Servers software upgrades Office 365 Migration Troubleshooting

IT Engineer

Triay Lawyers

Sep 2020 - Jan 2023 (2 years 4 months)

As part of a 2-person IT team, managed the full IT estate including 4 Dell servers, 4 Zywall firewalls, virtual machines, WiFi, structured cabling, and 3CX IP telephony while handling 1st–3rd line desktop support.

Server Administration Dell Zywall Firewalls Virtualization 3CX Wi Fi Support Desktop Support

Level 2 Helpdesk Support

Sovereign Group Resources

Sep 2016 - Jun 2017 (9 months)

Promoted into level 2 support, performing higher-complexity work across Microsoft Exchange, Sophos security tooling, Windows Server 2008/2010/2012/2016, ViewPoint, Linux web servers, and Avaya systems.

2nd Line Support Microsoft Exchange Server Windows Server Web Servers Avaya Web Filtering

1st Line Helpdesk

Sovereign Trust (Gibraltar) Limited

Apr 2015 - Sep 2016 (1 year 5 months)

Delivered efficient, high-standard level 1 helpdesk support in a larger team and earned a promotion after 6 months.

1st Line Support Windows Troubleshooting Hardware Support Software Configuration Team Collaboration Customer Support

IT Support Technician

Betfred Ltd

Dec 2013 - Apr 2015 (1 year 4 months)

Handled advanced IT support including PC imaging, server maintenance, and Barracuda web/mail filtering, while supporting ~100 users with hardware and software troubleshooting.

IT Support Windows Support

Junior IT Support

Petfre Ltd

Sep 2013 - Dec 2013 (3 months)

Supported over 100 office employees with 1st-line IT helpdesk tasks including PC re-imaging, software installs, and client-side Microsoft Exchange email configuration.

IT Helpdesk Installation Hardware Setup Troubleshooting Documentation

Junior IT Support

Betclic Everest

Jan 2013 - Jul 2013 (6 months)

Provided junior IT support in a small team, building strong reliability and teamwork skills while supporting day-to-day IT needs.

IT Helpdesk 1st Line Support Teamwork Troubleshooting Windows Support Hardware Support Customer Service

Group IT Manager

Sovereign Group Resources

Jun 2017 - Present (9 years)

Managed an 8-person IT team supporting 600+ users across 16+ remote offices, owning IT security, server configuration, WSUS patching, and database support (SQL, ViewPoint, Sage).

IT Management IT Service Reporting Team Leadership WSUS SQL Support GPO Licensing Deployment Microsoft Licensing