Open to opportunities

Zyreena Boland

@zyreenaboland

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Bilingual customer service and operations professional driving excellent client outcomes.

Gibraltar

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What I'm looking for

I’m seeking a remote role where I can apply my customer-service, operations, and project coordination skills in a collaborative team that values quality, reliability, and growth.

I’m a friendly, dependable customer service and operations professional with over 10 years’ experience across insurance, retail, and bespoke manufacturing. I excel at building strong client relationships, resolving issues with empathy, and coordinating multi-stakeholder projects from consultation through delivery.

I have a proven track record managing high-value design projects, improving handover procedures, and mentoring junior staff while consistently meeting customer satisfaction and performance targets. I’m skilled with CRM systems (Salesforce, HubSpot), billing and payroll, CAD/3D visuals, and process improvement.

I’m seeking a remote role where I can contribute reliability, organisation, and customer-focused operations support to a team that values quality service and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Support & Sales Manager

Trendwood Bespoke Cabinet Manufacturers

Nov 2024 - Aug 2025 (9 months)

Managed client relationships and coordinated high-value bespoke cabinetry projects from consultation to installation, improving handover procedures to reduce delays and boost client feedback scores.

Client Relationship Management Project Coordination CRM technical drawings Scheduling

Senior Customer Support Representative

Worldwide Internet Insurance Services

Jul 2022 - Oct 2024 (2 years 3 months)

Provided multi-channel customer support for insurance products, managing policy changes, payments and complex cases while regularly meeting team targets for satisfaction and response time.

Customer Support Insurance Operations Payment Processing Training Regulatory Compliance

Director / Sales Manager

100 Faces Costumes Ltd.

Apr 2021 - Jun 2022 (1 year 2 months)

Oversaw retail and costume hire operations including staff scheduling, supplier negotiations and finances, while driving in-store promotions and improving team sales performance.

retail management Sales Leadership Payroll Invoicing Visual Merchandising Staff Training Customer Service

Customer Support & Sales Manager

Charnwood Furniture Manufacturer Ltd.

Feb 2012 - Apr 2021 (9 years 2 months)

Managed end-to-end client accounts for bespoke furniture projects, coordinating design, production and logistics while introducing after-sales feedback processes that increased repeat business.

Account Management Project Coordination Cross Functional Collaboration Problem Solving Sales

Education

Degrees, certifications, and relevant coursework

Chartered Insurance Institute (Foundation Insurance Test)

Foundation Insurance Test, Insurance

2022 - 2022

Successfully completed the Foundation Insurance Test in 2022.

BTEC

BTEC Level 3, Business

Completed a BTEC Level 3 in Business.

Secondary / Further Education

GCSEs & Further Education, General Secondary Education

Completed GCSEs and Further Education qualifications including Spanish (A*), English (B), Maths (C), Science (C), Italian (C), I.T (B), and Religious Studies (Merit).