Danielle Pratt

Leading a customer support team in a busy call center, providing excellent service across various gambling platforms. Responsible for managing high-value customers, handling escalations, and ensuring compliance with gaming regulations.

Conducted KYC and due diligence checks, onboarding clients, and monitoring transactions to ensure compliance with regulations during a maternity cover period.

Analyzed data to identify potential gambling problems, handled sensitive calls, and monitored safer gambling processes while managing escalated queries.

Provided exceptional customer support to high-value clients, managing complex queries related to fraud, gaming, and payments in a fast-paced environment.

Onboarded new cryptocurrency applications, conducted KYC checks, and wrote risk-based review reports during a short-term assignment.

Managed restaurant operations, including social media, bookings, and staff organization, while ensuring excellent customer service.

Reviewed transaction monitoring for prepaid card programs, handling SARs and escalating unusual activities to management.

Provided customer support in a busy call center, managing queries related to gaming, fraud, and responsible gambling.

Completed case reports on high-risk accounts, analyzing customer data and ensuring compliance with AML regulations.

Handled customer queries via live chat, email, and phone, ensuring timely and effective resolution of issues.

Generated sales leads and managed customer inquiries, building relationships through effective communication.