Märta Lindholm
@martalindholm
I deliver multilingual customer support, resolve complex cases, and exceed service targets.
GibraltarWhat I'm looking for
At Lottoland, I support Swedish, UK, VIP, and European customers through phone, live chat, and email. I've exceeded performance targets, reaching 154% in April and 145% in May.
I reduced the Swedish queue from months of backlog to stable, low levels while handling KYC documentation, ID verification, withdrawal approvals, escalations, and compliance-related issues.
My hospitality and sommelier background has built my customer-first communication, upselling, conflict resolution, and adaptability in fast-paced international environments.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Lottoland
Oct 2024 - Present (1 year 11 months)
Provided support across Swedish, UK, VIPs, and European markets via phone, live chat and email. Exceeded performance targets, achieving 154% in April and 145% in May, and reduced the Swedish queue from months of backlog to stable levels.
Education
Degrees, certifications, and relevant coursework
The Wine Hub
Sommelier Diploma, Wine Studies
2022 - 2023
Completed an intensive sommelier diploma course, studying wine and hosting tastings.
Tech stack
Software and tools used professionally
Availability
Location
GibraltarAuthorized to work in
Salary expectations
Job categories
Interested in hiring Märta?
You can contact Märta and 90k+ other talented remote workers on Himalayas.
Message MärtaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
