IULIANA HARALAMBIE

Managed multi-site operations (25-30 staff), including recruitment and skill development. Oversaw service contracts, ensured QSE/GDPR compliance, and coordinated with local authorities for public tenders and service strategy planning.

Managed complex financial operations for 7 units with monthly transaction volumes exceeding €2 million, liaising with accounting and finance teams. Ensured strict compliance with financial regulations and secured all IT transactions through rigorous internal controls.

Oversaw on-site safety, control procedures, and security patrol planning to ensure smooth daily operations. Produced activity reports and dashboards, secured cashflow, and supported client requests and incident handling.

Handled customer claims, managed client flow, processed payments, and monitored technical installations. Checked proper functioning of equipment, coordinated routine maintenance and repair interventions, and ensured consistent service quality and customer satisfaction.

Actively promoted targeted commercial offers, contributing to increased revenue. Improved customer satisfaction rate through rigorous follow-up on client feedback and quality indicators.

Managed a client portfolio of over 500 contacts, handling quotations and ensuring commercial follow-up. Optimized internal resources and contributed to cost-reduction initiatives.

Welcomed clients, managed bookings, and planned room occupancy schedules. Handled administrative tracking of activities through dashboards and reports.

Defined and led commercial strategy to drive business growth. Reduced operational costs through effective contract renegotiation and increased customer satisfaction by restructuring internal systems and workflows.

Studied International Business in Romania, focusing on global market dynamics and business strategies. Developed a strong foundation in international trade and commerce.