At People’s First Consult Ltd, I communicate with customers through various channels and provide professional customer support.
I process and keep records of customer interactions, transactions, comments, and complaints, and provide feedback on the efficiency of the customer service process.
At Tivoli Residence Hotel, I responded to customer complaints, attended to client bookings and enquiries, and provided administrative support.
I hold a Chartered Postgraduate-Diploma in Customer Relationship Management and a B.Sc. in Applied Chemistry. My certifications include Alison AI for beginners and HubSpot content marketing.
