Golam Kibria

Software Engineer III at Wyze Tech Ltd, focusing on data engineering and large-scale data processing.

Enhanced Data Engineering & Platform Responsibilities. Supported enterprise production systems handling business-critical operational data and application workflows. Performed root cause analysis (RCA) on application failures, database bottlenecks, and production performance incidents. Executed SQL-based data validation, troubleshooting, and debugging across PostgreSQL, Oracle, and MySQL environme

Worked as Assistant Manager at GIGA TECH Limited.

Customer Support:
# Provide technical support to customers via email, phone, or chat to resolve software-related issues.
# Diagnose and troubleshoot software problems and offer effective solutions.
Ensure timely and professional communication with customers to maintain high levels of satisfaction.

Issue Tracking:
# Document customer inquiries and issues in a support ticketing system.
# Monitor an

# Giving Technical Support
# Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
# Provide prompt and accurate feedback to customers
# Ensure proper recording and closure of all issues
# Prepare accurate and timely reports
# Document knowledge in the form of knowledge base tech notes and articles
# Follow the SLA for issues with respect to the se

Supported enterprise-level applications in production environments. Handled system incidents, debugging, and escalation to engineering teams. Maintained structured issue tracking and reporting for system reliability. Ensured SLA compliance and service availability. Created technical documentation for recurring system issues.

Web Development:
# Collaborate with clients or internal teams to gather and understand website requirements.
# Design, develop, and maintain websites, ensuring a seamless and visually appealing user experience.
# Write clean, well-documented code using HTML, CSS, JavaScript, and other relevant web technologies.
# Implement responsive design principles to ensure websites are mobile-friendly.
Conten

Worked as Programmer at BDG Magura Group.

Developed ERP modules using Laravel, Vue.js, Oracle Database. Built and maintained business workflows and backend systems. Worked on database-driven enterprise applications. Improved system efficiency through backend optimization.

Developed full-stack web applications using standard web technologies. Integrated backend services with databases. Implemented UI components and application logic. Gathered requirements and translated into technical solutions.

# Write well designed, testable, efficient code by using best software development practices
# Create website layout/user interface by using standard HTML/CSS practices
# Integrate data from various back-end services and databases
# Gather and refine specifications and requirements based on technical needs.

# Web ERP development according to desktop based ERP Solution.
# Mobile apps Developing for Buyer ,
# Web Content Management.
# Database Administration,
# Server Administration.

Developed ERP merchant modules and backend systems. Assisted in database management and server operations. Supported web content and system maintenance tasks.

Bsc in IT(Information Technology)