Issam Chamseddine
@issamchamseddine
Customer-focused technical operations leader with 20+ years and strong troubleshooting.
LebanonWhat I'm looking for
I’m a bilingual (Arabic/English) computer science professional with 20+ years of experience spanning customer-facing operations and technical fields. I bring six years as a Shift Manager for a major U.S. restaurant franchise (IHOP), with full familiarity with American workplace standards, native-level English fluency, and a strong record of SOP adherence.
I also have hands-on telecom and systems experience, including microwave communications technician work and fiber optic splicing & testing using OTDR to locate and repair line faults. Alongside that, I’ve continued self-directed upskilling with software QA testing fundamentals and everyday use of AI tools for research and writing support, so I can learn new platforms quickly and deliver reliable results under real deadlines.
Experience
Work history, roles, and key accomplishments
Microwave Communications Technician
G.D.N.E.
Jan 2018 - Jan 2019 (1 year)
Installed, configured, and troubleshot microwave outdoor radio units (ODUs) across multiple field sites for a government network project. Diagnosed and resolved hardware and signal faults independently under field conditions and deadlines.
Fiber Optic Splicing Technician
G.D.N.E.
Jan 2010 - Jan 2012 (2 years)
Spliced, fused, and tested fiber optic cable for Lebanon’s national fiber backbone installation. Used OTDR equipment to locate and repair line faults during installation work.
Restaurant Shift Manager
IHOP
Jan 2003 - Jan 2009 (6 years)
Supervised servers and kitchen staff across shifts at two U.S. locations, ensuring consistent customer service standards. Resolved customer complaints in real time and prepared end-of-shift financial reports, reconciliations, and weekly staff schedules.
Software Programmer & Instructor
Lebanese University
Jan 1991 - Jan 1999 (8 years)
Designed and maintained business systems (warehouse management, medical insurance, university registration) using Visual Basic and COBOL. Taught evening courses in programming and computer applications at technical training institutes.
Software Programmer & Instructor
A.C.I.S.
Jan 1991 - Jan 1999 (8 years)
Designed and maintained business systems (warehouse management, medical insurance, university registration) using Visual Basic and COBOL. Taught evening courses in programming and computer applications at technical training institutes.
Software Programmer & Instructor
NLC Investment & Tourism
Jan 1991 - Jan 1999 (8 years)
Designed and maintained business systems (warehouse management, medical insurance, university registration) using Visual Basic and COBOL. Taught evening courses in programming and computer applications at technical training institutes.
Education
Degrees, certifications, and relevant coursework
Lebanese American University
Bachelor of Science, Computer Science
Earned a B.S. in Computer Science with a minor in Mathematics at Lebanese American University.
EION Wireless
WiMAX & LTE Essentials, Telecommunications
Completed WiMAX & LTE Essentials training focused on core concepts and essentials for wireless broadband technologies.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Job categories
Skills
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