Ism KanIK
Open to opportunities

Ism Kan

@ismkan

Tech-savvy multilingual support professional with hands-on experience.

Germany

What I'm looking for

I am looking for long-term opportunities in remote technical support, product support, or QA assistance, where I can leverage my skills and passion for technology.

I am Ismail Alkanj, a tech-savvy and multilingual support professional with hands-on experience in remote technical assistance, quality assurance, and basic web development. My educational background in Applied Computer Science has equipped me with a strong foundation in algorithms, data structures, and web technologies, allowing me to craft responsive user interfaces and secure web applications. I am fluent in German, English, and Arabic, which enhances my ability to communicate effectively in diverse environments.

Currently, I am working as a First-Level Support professional at FairParken, where I troubleshoot customer inquiries and manage ticketing systems. My role involves collaborating with teams to resolve issues efficiently while maintaining a high first-response resolution rate. I have also gained valuable experience in event support and catering, where I delivered friendly and professional service under high-pressure conditions. I am passionate about delivering clear and efficient customer support and am eager to contribute to international, remote-first projects.

Experience

Work history, roles, and key accomplishments

FO
Current

Event Support & Catering Assistant

FoodLoveCatering

Aug 2024 - Present (10 months)

Delivered friendly and professional service at high-volume events, handling guest requests and complaints with speed and care. Coordinated with kitchen and logistics teams under time pressure, adapting to constantly changing environments. Managed food stations independently, ensuring clean and efficient setup.

UW

Courier

Uber & Wolt

Jul 2023 - Feb 2024 (7 months)

Delivered customer-focused service, efficiently managing routes and maintaining professional communication under time pressure. Ensured timely and accurate deliveries while upholding high service standards. Adapted to dynamic schedules and optimized delivery paths.

Education

Degrees, certifications, and relevant coursework

Hochschule Bochum logoHB

Hochschule Bochum

B.Sc., Applied Computer Science

A multidisciplinary program building a strong foundation in algorithms, data structures and web technologies, with a focus on crafting responsive user interfaces and secure web applications. Coursework in AI, robotics and IoT sharpens analytical and problem-solving skills. Emphasis on agile teamwork and cross-functional collaboration ensures readiness to contribute to international, remote-first p

WBS Coding School logoWS

WBS Coding School

Certified Full-Stack Web & App Developer, Web & App Development

Activities and societies: Selected REACT Projects: Cookbook–ThreeForks (Mar 2023) Developed the frontend interface of a dynamic cookbook app: content search, recipe filtering, seamless navigation. Tech: JavaScript, HTML, CSS.– GitHub-Repository GraduationProject–PizzaRestaurantOrderingApp (May 2023) Designed and implemented a React‑based ordering interface: menu browsing, cart management, checkout. Tech: JavaScript, React, CSS.– GitHub-Repository

Completed a team-based project in JavaScript, React, HTML/CSS. Developed the frontend interface of a dynamic cookbook app: content search, recipe filtering, seamless navigation. Designed and implemented a React‑based ordering interface: menu browsing, cart management, checkout.

Tech stack

Software and tools used professionally

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Ism Kan - Event Support & Catering Assistant - FoodLoveCatering | Himalayas