IKIsm Kan
@ismkan
Tech-savvy multilingual support professional with hands-on experience.
GermanyWhat I'm looking for
I am Ismail Alkanj, a tech-savvy and multilingual support professional with hands-on experience in remote technical assistance, quality assurance, and basic web development. My educational background in Applied Computer Science has equipped me with a strong foundation in algorithms, data structures, and web technologies, allowing me to craft responsive user interfaces and secure web applications. I am fluent in German, English, and Arabic, which enhances my ability to communicate effectively in diverse environments.
Currently, I am working as a First-Level Support professional at FairParken, where I troubleshoot customer inquiries and manage ticketing systems. My role involves collaborating with teams to resolve issues efficiently while maintaining a high first-response resolution rate. I have also gained valuable experience in event support and catering, where I delivered friendly and professional service under high-pressure conditions. I am passionate about delivering clear and efficient customer support and am eager to contribute to international, remote-first projects.
Experience
Work history, roles, and key accomplishments
Event Support & Catering Assistant
FoodLoveCatering
Aug 2024 - Present (10 months)
Delivered friendly and professional service at high-volume events, handling guest requests and complaints with speed and care. Coordinated with kitchen and logistics teams under time pressure, adapting to constantly changing environments. Managed food stations independently, ensuring clean and efficient setup.
First-Level Support
FairParken
Jan 2025 - Present (5 months)
Provided first-level technical support, troubleshooting customer inquiries via phone and email, and documenting tickets in Vinoweg. Collaborated with internal teams to resolve complex issues and supported FAQ updates by documenting recurring problems. Managed time-critical complaints in high-volume environments.
Courier
Uber & Wolt
Jul 2023 - Feb 2024 (7 months)
Delivered customer-focused service, efficiently managing routes and maintaining professional communication under time pressure. Ensured timely and accurate deliveries while upholding high service standards. Adapted to dynamic schedules and optimized delivery paths.
Education
Degrees, certifications, and relevant coursework
HBHochschule Bochum
B.Sc., Applied Computer Science
A multidisciplinary program building a strong foundation in algorithms, data structures and web technologies, with a focus on crafting responsive user interfaces and secure web applications. Coursework in AI, robotics and IoT sharpens analytical and problem-solving skills. Emphasis on agile teamwork and cross-functional collaboration ensures readiness to contribute to international, remote-first p
WSWBS Coding School
Certified Full-Stack Web & App Developer, Web & App Development
Activities and societies: Selected REACT Projects: Cookbook–ThreeForks (Mar 2023) Developed the frontend interface of a dynamic cookbook app: content search, recipe filtering, seamless navigation. Tech: JavaScript, HTML, CSS.– GitHub-Repository GraduationProject–PizzaRestaurantOrderingApp (May 2023) Designed and implemented a React‑based ordering interface: menu browsing, cart management, checkout. Tech: JavaScript, React, CSS.– GitHub-Repository
Completed a team-based project in JavaScript, React, HTML/CSS. Developed the frontend interface of a dynamic cookbook app: content search, recipe filtering, seamless navigation. Designed and implemented a React‑based ordering interface: menu browsing, cart management, checkout.
Availability
Location
GermanyAuthorized to work in
Social media
Job categories
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