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Shahzeb Akram

@shahzebakram

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Engaged IT specialist intern with solid technical support skills.

Germany

Message

What I'm looking for

I seek a role that fosters growth in IT systems and technical support.

I am an enthusiastic Fachinformatiker-Praktikant currently working with Daimler Truck, where I have developed solid knowledge in IT systems and network administration. My hands-on experience in technical support complements my academic background, having completed a Bachelor of Commerce in Business Administration. I am adept at understanding technical requirements and implementing solutions effectively.

In addition to my internship, I have practical experience as a Montagearbeiter, where I was responsible for assembling truck components, ensuring quality control, and adhering to safety standards. My previous roles as a delivery driver and customer service representative have honed my communication skills and customer-oriented approach, allowing me to thrive in team environments while maintaining a strong focus on reliability and punctuality.

Experience

Work history, roles, and key accomplishments

Current

Assembly Worker

Current

Daimler Truck

Jan 2025 - Present (6 months)

Responsible for the assembly of truck components such as doors, cabins, and chassis, ensuring high-quality standards. Utilized technical understanding and tools effectively while adhering to work instructions and bills of materials.

Assembly Quality Assurance Technical Understanding Working Instructions Bills Of Materials

Production Employee

Amazon

Jul 2024 - Oct 2024 (3 months)

Worked in goods receipt, order picking, and product packaging, adhering to quality and safety standards. Efficiently used scanners and conveyor systems in shift operations.

Warehousing Order picking Packaging Quality Control Conveyors

Self-Employed Passenger Driver

Uber

Jan 2022 - Dec 2023 (1 year 11 months)

Provided passenger transportation services in urban areas via the Uber platform, ensuring safe and punctual rides. Managed vehicle maintenance and delivered excellent customer service.

Passenger Transportation Customer Service Service Vehicle Maintenance Punctuality Urban Navigation Ride Sharing Platforms

Delivery Driver

Pizza King

Jan 2021 - Dec 2021 (11 months)

Delivered orders to customers using company or personal vehicles, ensuring timely delivery. Maintained friendly customer contact and vehicle upkeep.

Delivery Customer Service Time Management Food Service

IT Specialist in System Integration Intern

Wühler & Gebauer

Jan 2017 - Jun 2017 (5 months)

Supported the installation, configuration, and maintenance of IT systems and networks. Analyzed and resolved technical issues in hardware and software, and assisted with user support.

IT Systems Network Administration Technical Support User Support Documentation

Cleaner

Kamps Bäckerei

Apr 2016 - Dec 2016 (8 months)

Responsible for the hygienic cleaning of the bakery, equipment, and sales areas, ensuring compliance with hygiene regulations. Handled cleaning agents carefully.

Equipment Maintenance Workplace Safety Attention To Detail

Online Customer Advisor

Axact Inc

Jan 2010 - Dec 2015 (5 years 11 months)

Provided customer service via chat, phone, and email, handling inquiries and resolving product and service-related issues. Ensured high customer satisfaction through clear communication and prompt support.

Customer Service Chat Support Phone Support Email Support Problem Solving Communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Dekra

Sachkundeprüfung §34a, Security Services

2024 -

Completed the Sachkundeprüfung §34a certification from Dekra Karlsruhe. This certification is essential for security personnel in Germany, covering legal and practical aspects of security services.

Allama Iqbal Open University

Bachelor of Commerce (B.Com), Wirtschaftswissenschaften / Betriebswirtschaft / Handel (Commerce)

2013 - 2015

Completed a Bachelor of Commerce degree with a focus on economics, business administration, and trade. Gained comprehensive knowledge in financial management, marketing, and business operations.

Privat

Higher Secondary School Certificate, Finanz/Wirtschaft

2010 - 2012

Obtained a Higher Secondary School Certificate with a specialization in economics and commercial subjects. Developed foundational knowledge in accounting, business administration, and trade.

Army Public School Karachi/Pakistan

Higher Secondary School Certificate, Naturwissenschaft

1998 - 2009

Completed schooling from Kindergarten to 10th grade, obtaining a Real Schulabschluss. Studied core subjects including Mathematics, Chemistry, and Physics.