Isis Osuna

Managed daily business operations including scheduling, customer service, and issue resolution. Directed bookkeeping, inventory control, vendor coordination, and financial transactions including billing and refunds with accurate record-keeping.

Developed and implemented marketing strategies to increase brand awareness for healthcare services. Managed community outreach, referral relationships, promotional materials, and the facility’s digital presence.

Managed the full customer experience from intake and damage documentation through vehicle delivery. Coordinated with insurance adjusters and technicians, processed payments, and maintained accounts receivable and invoice documentation per DRP guidelines.

Guided prospective residents through the leasing process from tours to lease execution. Marketed available units, followed up on leads, and collaborated with property management to support resident satisfaction and community upkeep.

Managed administrative operations for 58 residential units, including application processing and lease execution. Handled rent collection and bank deposits, coordinated maintenance and vendors, maintained Section 8/housing authority documentation, and prepared legal and court documentation for lease enforcement cases.

Streamlined office workflow by processing customer orders, quotes, and professional invoices. Managed accounts payable and receivable and maintained organized customer and vendor records for audit readiness.

Completed an associate program in business management at Texas State Technical College.

Completed a General Office Clerk certificate through Vo-Tech.

Earned Notary Public certification for the State of Texas.