Ishu Ganesan
@ishuganesan
Customer Support professional in US healthcare operations, processing 200+ daily transactions at 99%+ accuracy.
IndiaWhat I'm looking for
At Neeyamo Enterprise Solutions Pvt. Ltd., I supported US healthcare benefits administration for enterprise clients, processing 200+ transactions per day at 99%+ accuracy while meeting SLA/TAT targets.
I performed quality audits on customer transactions using Salesforce and Zendesk, ensuring HIPAA and QMS compliance. I also resolved customer and process-related issues and contributed to improvements in service quality.
After a planned career break focused on family responsibilities, I refreshed my Excel and CRM skills. I’m now fully available and seeking full-time Customer Support or Healthcare Operations work, preferably remotely.
Experience
Work history, roles, and key accomplishments
Service Delivery Executive
Neeyamo Enterprise Solutions Pvt. Ltd.
Jan 2015 - Dec 2018 (3 years 11 months)
Supported US healthcare benefits administration for enterprise clients, processing 200+ transactions per day with 99%+ accuracy. Performed quality audits using Salesforce and Zendesk, ensuring HIPAA and QMS compliance.
Education
Degrees, certifications, and relevant coursework
The Madura College
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science from The Madura College in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Ishu?
You can contact Ishu and 90k+ other talented remote workers on Himalayas.
Message IshuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
