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Neha Sonawane

@nehasonawane1

Healthcare operations manager at Aminfoweb who streamlined case processing and improved daily throughput.

At Aminfoweb – US Healthcare Operations, I managed healthcare case processing and optimized workflows, reducing standard case fulfillment time from 10 minutes to 7 minutes. I also maintained HIPAA compliance while processing and delivering patient reports.

Earlier, at Concentrix (Convergys India Services Pvt. Ltd.) and Q Connect Business Solutions (Tata Motors), I handled customer support, dispatch and order management, reporting, and vendor communications. I used Salesforce (SFDC), SAP, and MS Excel to support accurate operations and SLA adherence.

Experience

Work history, roles, and key accomplishments

Senior Case Processing Executive

Aminfoweb

Mar 2023 - May 2026 (3 years 2 months)

Managed high-volume healthcare case processing, achieving 100 cases daily and reducing fulfillment times from 10 to 7 minutes. Ensured HIPAA compliance and maintained 100% quality and productivity while stepping in for leadership as needed.

Healthcare Operations Case Processing HIPAA compliance PHI Management SLA Tracking TAT Optimization Jira Cross Functional Communication KRA and KPI Workflow Optimization

Senior Representative – Technical Support II

Concentrix

May 2022 - Oct 2022 (5 months)

Processed 45 daily product dispatches for Dell, compressing a 45-minute procedure into 13 minutes per call. Stepped in for team leadership, maintained 100% quality, and resolved technical issues using Salesforce and OEP.

Technical Support Salesforce OEP SLA Adherence TAT Management Multitasking Customer Escalation Handling Team Leadership Data Management

Customer Care Representative

Q Connect Business Solutions

Mar 2021 - May 2022 (1 year 2 months)

Generated daily operational reports using SAP and MS Excel, managed up to 250 vendor emails daily, and handled live customer calls via Avaya. Maintained 100% productivity and quality while adhering to SLAs and TATs.