At TaskUs, I executed outbound payment processing using Mastercard credit cards, following established SOPs and client-specific guidelines. I met and exceeded KPIs while maintaining 100% accuracy in financial processing.
At WNS Global (Part of Capgemini), I managed customer inquiries for a premium UK-based clientele through live chat and email. I used Salesforce CRM to track operational data and support back-end sales.
I've also trained in SAP SD business processes, including order management, pricing procedures, and credit management. My experience includes financial operations, customer support, and SAP SD configuration.
