At Merchants, I manage customer cases from initial review through service activation, tracking requirements and follow-ups through to completion. I respond to enquiries by phone and email and explain clear next steps.
At Britelink, I led and coordinated three fibre installation technicians, allocating workloads and monitoring approximately 35 installations per week. I also communicated with customers about installation requirements and coordinated resolution or escalation of technical issues.
At HTN Attorneys, I managed 100+ daily customer interactions involving financial accounts, payment queries, disputes, and account resolution. Across my customer support roles, I’ve investigated enquiries, maintained accurate case records, and handled sensitive information with discretion.
