Isairee Cruz-Manzueta

I've supported clients and families at FACTS, a Nelnet company, with tuition payment accounts, account balances, financial aid questions, and education-related billing services. I document interactions carefully and handle sensitive financial information with discretion.

As a remote medical and 911 interpreter for Propio Language Services, I provided real-time Spanish-English interpretation for healthcare providers, patients, emergency dispatchers, and callers. I maintained HIPAA compliance while communicating medical terminology and urgent instructions accurately.

At Renewal by Andersen of Central PA, I managed more than 500 inbound and outbound calls daily, answered product and service questions, and coordinated sales consultation calendars. I also provided bilingual support that improved accessibility for Spanish-speaking clients.

I'm quick to learn new systems and bring experience in account support, high-volume customer service, appointment coordination, data entry, and administrative operations. I work comfortably in fast-paced, client-focused environments where accuracy and confidentiality matter.