Giovane User
@giovaneuser
Customer support professional specializing in CRM-driven, detail-focused service.
What I'm looking for
I’m a customer support professional seeking a remote role where I can use my communication skills, attention to detail, and customer interaction experience. I enjoy delivering accurate, reliable support by staying organized and focused on quality.
Since May 2025, I’ve worked as a Customer Support Representative (Post-Sales) at Callink, conducting outbound calls to verify and confirm customer information. I use CRM systems to manage customer data, perform pre-call analysis, and prepare interactions for efficient outcomes.
In my current work, I also maintain high performance metrics, including adherence, attendance, and punctuality—because I know consistency directly impacts customer experience. I take pride in being detail-oriented and dependable during every interaction.
Before that, I supported store operations through roles such as Retail Sales Associate at Sam’s Club and Stock Associate at Supermercado NH. Those experiences strengthened my organization, inventory awareness, and ability to keep shelves and products available while following store standards.
Experience
Work history, roles, and key accomplishments
Customer Support Rep
Callink
May 2025 - Present (1 year 1 month)
Conduct outbound calls to verify and confirm customer information, using CRM systems to manage records and prepare accurate interactions. Performed pre-call analysis and maintained strong support performance focused on adherence, attendance, and punctuality.
Retail Sales Associate
Sam’s Club
Jul 2024 - Oct 2024 (3 months)
Replenished shelves and organized merchandise while supporting daily store operations. Assisted with inventory control and stock management to maintain store standards and product presentation.
Stock Associate
Supermercado NH
Organized shelves according to store standards and monitored inventory levels to ensure product availability. Reported low stock and maintained assigned aisles to support smooth daily operations.
Education
Degrees, certifications, and relevant coursework
University of Uberaba (Uniube)
Associate Degree, Information Systems
Associate degree program in Information Systems, currently in progress, with expected graduation in 2028.
Availability
Location
Authorized to work in
Job categories
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