Gabriela Pinheiro

I am a customer experience and service professional with hands-on experience delivering multichannel support (voice, chat, email) and managing social media interactions to drive high CSAT and strong customer loyalty. I bring strategic focus to CX initiatives, problem-solving, and process optimization while using CRM tools like Salesforce, Zendesk, and HugMe to manage relationships effectively.

Skilled in clear, empathetic communication, organization, and fast learning of new technologies, I combine Microsoft Office and Adobe Creative Cloud proficiency with experience in social media management across Instagram, TikTok, Facebook, X (Twitter), Threads and LinkedIn to enhance customer journeys and brand reputation.