At Nebula, I progressed from Supply Expert to Shift Lead. As a Supply Expert, I processed 150–200 customer requests daily and reduced handling time for standard inquiries by 10%.
As Shift Lead, I managed a remote team of 20 employees, allocated tasks, and maintained SLA standards while handling complex customer cases. I also onboarded and trained new employees and improved internal communication and team efficiency.
In documentation roles at Saadajev Kleintransporte and Unit Autowelt, I processed records, checked shipping documents for accuracy and cargo compliance, and coordinated communication between offices, clients, and partners.
