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Isabella Kovacevic

@isabellakovacevic

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Experienced administrative professional with a focus on client support.

Canada

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

My name is Isabella Kovacevic, and I bring over five years of professional experience in administrative, reception, and office coordination roles across various sectors, including real estate, medical, and customer service. I have a proven ability to manage front-desk operations, coordinate schedules, and handle client communications effectively in both in-person and remote environments.

Throughout my career, I have developed exceptional verbal and written communication skills, and I am fluent in English and Croatian, with intermediate proficiency in French. My technical proficiency includes Microsoft Office Suite, Salesforce, and various CRM systems, which I have utilized to prepare reports, manage documentation, and ensure organized digital records. I am highly adaptable, detail-oriented, and committed to delivering efficient, high-quality administrative support.

Experience

Work history, roles, and key accomplishments

Receptionist

Skin Vitality Medical Clinic

Aug 2020 - Dec 2021 (1 year 4 months)

Utilized Salesforce and Outlook to manage client communication and scheduling. Handled payment processing and patient inquiries. Welcomed patients and ensured smooth front-desk operations.

Salesforce Outlook)Payment Processing Client Communication Scheduling

Receptionist / Office Manager

Sutton Group Summit

Apr 2021 - Oct 2021 (6 months)

Managed scheduling, staff timekeeping, and task assignments to support daily operations. Created weekly performance and sales reports and trained new employees. Responded promptly to internal agent requests and maintained documentation systems.

BrokerBay TREB Microsoft Office Suite Staff Training Workflow Management Reporting

Receptionist

Century 21 Best Sellers

Aug 2019 - Oct 2020 (1 year 2 months)

Prepared legal offers and documentation for agents. Managed communications between clients and staff. Oversaw cheques, mail, listings updates, and office supply inventory.

Legal Documentation Client Communication Inventory Management Social Media Management Reporting Microsoft Office Suite

Hostess / Server

Capra's Kitchen

Nov 2016 - May 2019 (2 years 6 months)

Coordinated seating and waiting times, ensuring customer satisfaction. Promoted restaurant services to local businesses. Trained new staff and supported daily closing duties.

Customer Service Staff Training Restaurant Operations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

University of Toronto

Bachelor of Arts (Honours), Arts

2014 - 2018

Grade: Honours

Completed a Bachelor of Arts with Honours at the University of Toronto. This program provided a comprehensive education in various humanities and social science disciplines.