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Isabela Carla Ros

@isabelacarlaros

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Detail-oriented production support specialist with strong communication skills.

Philippines

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

My name is Isabela Carla Ros, and I am a dedicated production support specialist with a Bachelor of Science in Development Communication from the University of the Philippines Los Baños. I have a proven track record of working in fast-paced environments, ensuring accurate cast lists and payroll records for multiple film and TV productions. My experience at Everyset has honed my ability to manage inquiries and resolve discrepancies efficiently, while maintaining strict confidentiality in compliance with SAG-AFTRA regulations.

Prior to my role at Everyset, I worked at Cardinal Health as a Customer Service Operations Representative, where I processed customer orders and collaborated with internal teams to ensure seamless order fulfillment. My strong communication skills, coupled with my advanced proficiency in CRM management tools like Hubspot, Zendesk, and Salesforce, allow me to effectively address customer needs and enhance service delivery. I am passionate about leveraging my skills in a dynamic environment that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Current

Production Support

Current

EverySet

Oct 2022 - Present (2 years 9 months)

Worked closely with casting departments, production staff, and payroll accountants to ensure accurate cast lists and work records for multiple film & TV productions. Handled inquiries through various CRM tools and resolved discrepancies with timecard data, I-9 identification, or incorrect rates of background actors.

Casting Networks Everyset Casting Software Zendesk Salesforce Payroll Processing SAG AFTRA Compliance Data Tracking Confidentiality

Representative II, Customer Service Ops

Cardinal Health

May 2021 - Sep 2022 (1 year 4 months)

Processed and entered customer orders accurately, verifying insurance eligibility and coverage details for proper billing. Collaborated with internal teams to ensure seamless order fulfillment and maintained strict confidentiality of patient health information in compliance with HIPAA.

Customer Service Order Processing Billing Logistics Coordination HIPAA Data Entry

Education

Degrees, certifications, and relevant coursework

University of the Philippines Los Baños

Bachelor of Science, Development Communication

Activities and societies: UPLB INFOCUS MULTIMEDIA GUILD Membership Committee 2015-2016: Identified and reached out to potential members, promoted benefits, assisted with onboarding, and maintained accurate membership records.

Completed coursework in Communication Campaigns and Programs, and Managing and Communicating Technical Information. Gained expertise in Media-based Learning Systems, Multi-media Materials Development, and Speech Communication, focusing on Development Communication principles.