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Isaah James Bautista

@isaahjamesbautista

Virtual assistant at Techlog Center Philippines – Asurion, supporting team operations with reports, spreadsheets, documentation, email, and scheduling.

Philippines

Message

What I'm looking for

I'm seeking to provide dependable general virtual assistance and day-to-day administrative support.

At Techlog Center Philippines – Asurion, I provide day-to-day guidance and technical support to team members, helping resolve complex customer concerns and escalations.

I prepare and maintain reports, spreadsheets, and documentation to support team operations and performance monitoring. I also coordinate with management and internal teams on operational concerns, process improvements, and training needs.

In my current role, I support administrative activities including email correspondence, scheduling, and organizing team-related information. I also share knowledge and coach team members to promote consistent service quality.

Earlier, I handled customer service and technical support at iQOR – Cavite and iQOR Dasmariñas, and investigated escalated complaints at Telstra International Philippines Inc. My work included troubleshooting, documenting customer interactions, and coordinating toward appropriate resolutions.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert (SME) – Tech Lead

Current

Techlog Center Philippines – Asurion

Jun 2021 - Present (5 years 5 months)

Provided day-to-day guidance and technical support to team members, resolving complex customer concerns and escalations. Prepared reports, spreadsheets, and documentation, and coordinated with management on operational improvements and training needs.

Technical Support Customer Service Escalation Management Reporting Documentation Coaching Team Support Email Correspondence Scheduling

Current

Subject Matter Expert (SME) – Tech Lead

Current

Techlog Center Philippines – Asurion

Jun 2021 - Present (5 years 5 months)

Technical Support Customer Service Escalation Management Reporting Documentation Team Coordination Coaching Communication Skills

Customer Service Representative

iQOR Dasmariñas

Mar 2020 - May 2021 (1 year 2 months)

Responded to customer inquiries and resolved billing and service-related concerns. Recorded customer interactions accurately and maintained clear case documentation.

Customer Service Billing Support Documentation Communication Skills

Customer Service Representative

iQOR Dasmariñas

Mar 2020 - May 2021 (1 year 2 months)

Responded to customer inquiries and resolved billing and service-related concerns. Recorded customer interactions accurately and maintained clear case documentation.

Customer Service Billing Documentation Communication Skills

Complaints Officer

Telstra International Philippines Inc.

Oct 2019 - Feb 2020 (4 months)

Investigated escalated customer complaints and worked toward timely, appropriate resolutions. Coordinated with internal teams to address service issues and keep customers informed.

Complaint Handling Investigation Coordination Communication Skills

Complaints Officer

Telstra International Philippines Inc.

Oct 2019 - Feb 2020 (4 months)

Investigated escalated customer complaints and worked toward timely, appropriate resolutions. Coordinated with internal teams to address service issues and keep customers informed.

Complaint Handling Investigation Coordination Communication Skills

Customer Service Representative / Technical Support

iQOR – Cavite

Jan 2015 - Dec 2019 (4 years 11 months)

Handled customer service inquiries and provided technical support for customer concerns. Assisted customers with troubleshooting and service-related issues, explaining steps in a clear and customer-friendly manner.

Customer Service Technical Support Troubleshooting Documentation