At Barclays Bank UKPLC, I investigate disputed or potentially fraudulent transactions and review account activity to understand each case.
I speak with customers by phone, email, or chat, verify their information, and explain the resolution process and next steps.
As a Technical Support Specialist, I troubleshot software, hardware, login, and connectivity issues, documented resolutions, and escalated complex problems.
At 24-7 Intouch / Ulta Beauty, I coached customer-service representatives, monitored performance, and supported them with escalated customer issues.
