ISAAC NYONGESA
@isaacnyongesa
I resolve customer issues quickly across chat, phone, and WhatsApp Business.
KenyaWhat I'm looking for
I've spent three years as an Apollo Agent, handling 50+ customers daily through chat and phone support.
I resolve customer issues, build loyalty, and maintain accurate records while handling cash transactions carefully. I'm fluent in Swahili and English, type at 60+ WPM, and use WhatsApp Business and Facebook Messenger for customer conversations.
I'm set up for remote work with my own laptop, smartphone, and reliable internet, and I'm available from 8am to midnight.
My training in ICT and Electrical & Electronics supports my practical, dependable approach to customer support.
Experience
Work history, roles, and key accomplishments
Apollo Agent
Apollo
Jan 2021 - Jan 2024 (3 years)
Handled 50+ customers daily via chat and phone, resolving issues and building customer loyalty. Maintained accurate records and cash handling.
Education
Degrees, certifications, and relevant coursework
Caprey College
Certificate, Electrical and Electronics
Completed a certificate in Electrical and Electronics.
St. Bakhita
Certificate, Information and Communication Technology
Completed a certificate in Information and Communication Technology.
Availability
Location
KenyaAuthorized to work in
Job categories
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