Isaac Nabeh
@isaacnabeh
Technical Support Engineer at Telecom Egypt troubleshooting Internet, DSL, Fiber, router, and mobile services.
EgyptWhat I'm looking for
At Telecom Egypt, I provide technical troubleshooting and customer support for Internet, DSL, Fiber, router, and mobile services. I identify issues, investigate root causes, resolve problems, and escalate when needed.
In the Complaint Team, I handle billing and service inquiries, document troubleshooting and resolutions in CRM and ticketing systems, and use Microsoft SharePoint in daily support workflows.
I hold a Bachelor of Computers and Information Technology and have a foundation in networking, operating systems, and cybersecurity. I also completed Python projects in keylogging and image steganography and work as a freelance Security Researcher on HackerOne.
Experience
Work history, roles, and key accomplishments
Security Researcher
Conducted security research and vulnerability discovery on various platforms as a freelancer.
Complaint Team
Telecom Egypt
Handled customer complaints and technical issues, documented troubleshooting steps, and coordinated with relevant teams for escalations.
Technical Support Engineer
Telecom Egypt
Provided technical troubleshooting and support for Internet, DSL, Fiber, Router, and Mobile services. Handled billing inquiries, used CRM and ticketing systems, and escalated issues when required.
Education
Degrees, certifications, and relevant coursework
Faculty of Computers and Information, Assiut University
Bachelor of Computers and Information Technology, Information Technology
2019 - 2023
Grade: 3.35
Bachelor of Computers and Information Technology from the Information Technology Department, with a GPA of 3.35.
Faculty of Computer and Information – Assiut
Cyber Security Training, Cybersecurity
Completed Cyber Security Training.
Netriders Academy
Security+, Cybersecurity
Completed the Security+ certification.
CodeRed
Ethical Hacking Essentials, Ethical Hacking
Completed the Ethical Hacking Essentials certification.
CodeRed
Network Defense Essentials, Network Security
Completed the Network Defense Essentials certification.
Netriders Academy
eJPT, Penetration Testing
Completed the eJPT certification.
Cybrary
Penetration Testing and Ethical Hacking, Cybersecurity
Completed training in Penetration Testing and Ethical Hacking.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Interested in hiring Isaac?
You can contact Isaac and 90k+ other talented remote workers on Himalayas.
Message IsaacGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
