Isaac Ilaiu
@isaacilaiu
Detail-oriented Virtual Assistant with 5+ years in customer service and CRM management.
What I'm looking for
As a highly motivated and detail-oriented Virtual Assistant & Remote Sales Specialist, I bring over 5 years of experience in customer service, CRM management, and administrative support. My expertise lies in calendar coordination, email management, CRM updates, and client communication, ensuring seamless operations and high client satisfaction.
I hold certifications in HubSpot Inbound Sales, Email Marketing, and Customer Service, with a Factor 8 Sales Certification in progress. My approach to customer relations is warm, professional, and genuine, fostering positive experiences for both clients and teams. I excel in remote work and digital collaboration, utilizing tools like Slack, Zoom, and Google Drive to maintain efficiency.
My professional journey includes roles as a Virtual Assistant for 1 Cold Closers, where I managed client schedules and CRM systems, and as a Sales Consultant for Sir Marco Robinson, where I scheduled high-ticket sales meetings and developed trust-based client relationships. I am committed to delivering high-quality support that enhances business efficiency and client satisfaction.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Remote for 1 cold closers
Jan 2022 - Jan 2025 (3 years)
Managed client schedules, emails, and file organization to ensure smooth daily operations. Updated CRM systems (HubSpot, Salesforce) and provided professional customer service through inbound and outbound calls.
Sales Consultant & Appointment Setter
Sir Marco Robinson
Jan 2020 - Jan 2023 (3 years)
Scheduled and coordinated client meetings for high-ticket sales, managed customer inquiries via email and CRM platforms, and conducted outreach to book appointments, enhancing client retention.
Customer Service & Administrative Support
Remote
Jan 2018 - Feb 2020 (2 years 1 month)
Provided virtual admin support including scheduling, document organization, and data entry. Managed customer inquiries and maintained customer databases with a friendly and professional approach.
Education
Degrees, certifications, and relevant coursework
Isaac hasn't added their education
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