Isaac Frimpong

Resolved staff support requests remotely, wrote and rolled out IT policies, recommended new technology, and managed data backups and disaster-recovery planning.

Built and owned the end-to-end support and escalation model for the ECIF Supplier Onboarding team, tracking trends to cut onboarding cycle times. Partnered with Dynamics engineering to design and roll out the Cosmic CRM case-management process and presented case data at quarterly business reviews.

Resolved incoming support tickets within a strict 24-hour SLA, working with engineering on issues across the OneAsk CRM and connected systems. Ran user acceptance testing for new releases and wrote user and team training guides.

Guided suppliers through the ECIF enablement process, managing communication by email, ticketing system, and Microsoft Teams within SLA. Worked with stakeholders to scope extra workload and resources for PO submission and extension.

Created, processed, updated, and closed assigned purchase orders accurately and within SLA. Prepared statements of work and ensured partners met SSPA, RFP, and vetting requirements, managing the full lifecycle through invoicing and IO/PO closure.

Provided administrative support to the organization, handling day-to-day tasks and assisting with operational activities.

Made day-to-day operational decisions to keep branches running efficiently, represented the company in stakeholder meetings, negotiated vendor contracts, and introduced an Excel-based system for accurate daily records and weekly management reporting.

Pursuing an MSc in Data Science, with expected completion in August 2026.

Holds the Project Management Professional (PMP) certification, valid through 2026.

Earned the Microsoft Certified: Power Platform Fundamentals (PL-900) certification.

Earned the Microsoft Certified: Azure Fundamentals (AZ-900) certification.

Completed a Bachelor of Science in Project Management from GIMPA.

Earned a Higher National Diploma in Building Construction Technology.

Completed the Fundamentals of Agile Project Management course.

Completed the Generative AI Overview for Project Managers course.

Completed courses on Power BI Dashboards and Cybersecurity Foundations.

Completed leadership training on Understanding Climate Change.

Completed leadership training on Management Strategies for People and Resources.