At ICDI Solutions, I support customers and prospects by understanding their needs and providing clear information or next steps.
I built a live-chat system and flow from scratch, gaining practical experience handling customer conversations and structuring support interactions.
I use HubSpot to manage contact and lead records and work with live-chat workflows. I also use Zoho CRM, Zapier, Slack, and ClickUp to manage information, workflows, and follow-ups.
When an issue needs escalation, I provide clear context and relevant information. My experience includes supporting users through CRM platforms and digital tools, including Google Workspace and Calendly.
