Iryna Ivanets *
@irynaivanets
Customer support and funding specialist at JustMarkets, resolving 80+ daily tickets with a 95% CSAT.
PolandWhat I'm looking for
At JustMarkets, I review financial transactions, verify client documents, and handle payment and account inquiries. I also resolve more than 80 client support tickets daily, maintaining a 95% CSAT through chat and email.
I use Microsoft Dynamics 365 to manage client tickets, data verification, and service requests, and coordinate with payment systems to address transaction and operational issues.
At Zone3000, I monitored financial transactions and assessed customer risk. My work reduced false alerts by 15%, and I also handled verification emails and customer requests.
At Star City Rap Hub, I developed sales strategies and used personalized follow-ups to increase client retention by 20%. I also taught English at Oops school, creating lessons and conversation practice for children.
Experience
Work history, roles, and key accomplishments
Back Office Funding Specialist
JustMarkets
May 2026 - Present (5 months)
Reviewed and processed financial transactions, verified client documents, and resolved client inquiries via chat and email. Managed 80+ support tickets daily with a 95% CSAT.
Risk Manager
Zone3000
Oct 2025 - Jan 2026 (3 months)
Monitored financial transactions to identify suspicious activity, reducing false alerts by 15%. Conducted risk assessments and collaborated with departments to improve security processes.
Tutor, Teacher
Oops school
Sep 2024 - May 2025 (8 months)
Taught English to children by designing engaging lessons and facilitating conversation practice to enhance fluency and confidence.
Sales Manager
Star City Rap Hub
Jun 2024 - Jan 2025 (7 months)
Increased client retention by 20% through personalized follow-up strategies and proactive engagement. Drove sales growth via Instagram and conducted market research.
Education
Degrees, certifications, and relevant coursework
West Ukrainian National University
Master's Degree, Business Communication and Translation
2020 - 2025
Pursued a Master's degree in Business Communication and Translation, completing studies in December 2025.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Salary expectations
Job categories
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