Iris Staro

Own feature definition and prioritization, translating customer feedback and business needs into actionable product requirements. Manage and refine the product roadmap, working cross-functionally with engineering, design, marketing, and sales.

Owned and prioritized the Data Warehouse product backlog, aligning development with business initiatives and Head Office requirements. Translated stakeholder needs into user stories and acceptance criteria, and participated in Agile/Scrum ceremonies.

Collaborated with the CTO to define and prioritize new product features, owning the product backlog and coordinating with engineering and design. Owned end-to-end software delivery to B2B customers, including infrastructure, deployment, onboarding, and training.

Presented technical product capabilities and analyzed customer requirements during trials. Collaborated with development teams on feasible solutions and supported product delivery and infrastructure requirements.

Investigated customer issues using Freshworks and Jira, including server/MySQL troubleshooting and cloud/on-premise deployments. Supported Google Cloud product infrastructure and operational documentation.

Supported end users through Zoho, email, and phone, testing the platform to identify root causes and guiding users on product functionality.

Completed a certification in Software Product Management through Coursera in 2023.

Completed a certification in Client Needs & Software Requirements through Coursera in 2023.

Completed a certification in Leadership Skills in 2020.

Completed a certification in Google Cloud Essentials.

Completed a certification in Software Processes & Agile Practices through Coursera.

Completed a certification in Foundations of Project Management through Coursera in 2021.

Completed a certification in Project Initiation: Starting a Successful Project through Coursera in 2021.