Open to opportunities

Eirini Konomi

@eirinikonomi

Message

I build travel marketplaces from concept through launch-ready booking and payment experiences.

Albania

Message

What I'm looking for

I'm looking to build and grow customer-focused travel, marketplace, or e-commerce products, owning the journey from discovery through launch. I value close collaboration with engineering, design, commercial teams, and suppliers, especially where payments and operational complexity matter.

I've taken Groundtier, a travel booking marketplace, from concept to a fully tested, launch-ready MVP in under nine months with zero external funding. I owned product strategy, pricing, UX, payments, supplier acquisition, legal compliance, and go-to-market.

I designed the end-to-end booking experience in Webflow and Make.com, rebuilt checkout on PayPal within 24 hours when Stripe was unavailable in Albania, and ultimately migrated to POK (rpay). I also built an 18-driver supply network, secured a technical co-founder, and created supplier, cancellation, and support workflows.

Previously, I improved booking flows and customer journeys at Ferryhopper alongside Product, Data, Engineering, and Design teams. My work across Longines, Seajets, Trip.com, and Dentsply Sirona spans e-commerce, payments, fraud and dispute management, digital growth, content operations, and global website delivery.

I'm most energised by turning complex customer and operational needs into practical marketplace products that can launch, learn, and grow.

Experience

Work history, roles, and key accomplishments

Current

Founder & Head of Product

Current

Groundtier.com

Jun 2025 - Present (1 year 2 months)

Took a travel booking marketplace from concept to production-ready in under 9 months, solo, with zero external funding. Defined product strategy, pricing, customer journey, and go-to-market, and resolved a critical payments blocker by rebuilding checkout on PayPal within 24 hours.

Product Strategy Marketplace Product Product Discovery Customer Journey Supplier Onboarding Product Operations GTM Strategy Webflow Make.Com Stripe PayPal GDPR

Dispute Management

Vednora.gr

Apr 2025 - Aug 2025 (4 months)

Managed customer and payment disputes end-to-end, including evidence handling and coordination with payment providers.

Dispute Resolution Payment Processing Fraud Management Chargebacks

Web Content Editor Team Lead

TransPerfect

Jul 2023 - Mar 2024 (8 months)

Oversaw website copy updates, content authoring, and landing page creation across 64 global sites for a leading medical industry client. Monitored workload and delegated daily content tasks across multiple markets within ServiceNow and Adobe Experience Manager.

Content Management Adobe Experience Manager ServiceNow Team Leadership Scrum SLA Management Quality Assurance

e-Commerce & Digital Growth Executive

Swatch Group

Jan 2022 - Dec 2022 (11 months)

Owned the digital commerce experience for the Greek market, including checkout testing, payment flows, campaign landing pages, and UX validation. Led digital channel growth and planned digital campaigns across Facebook/Instagram, Display, and Google Ads.

Digital Commerce Digital Marketing Google Ads Facebook Ads Instagram Ads UX Fraud Detection Campaign Management

Customer Support Lead

Ferryhopper

Jul 2018 - Jan 2022 (3 years 6 months)

Partnered with Product Owners, Data Analysts, Engineering, and Design to improve booking flows and the customer journey. Oversaw strategy and workflow for a team of up to 15 across contact center, CRM, and social media channels.

Customer Support Team Leadership CRM Fraud Investigation Payment Disputes Process Improvement Automation Customer Feedback Analysis

Back Office Operations

Seajets

Jul 2014 - Jun 2017 (2 years 11 months)

Resolved complex online queries and monitored transaction flow, including refunds and chargebacks. Managed partner accommodation and credit limit arrangements and trained new hires.

Back Office Operations Transaction Monitoring Refunds Chargebacks Training