Open to opportunities

Iris Sanchez

@irissanchez

Bilingual assistant manager and resident services specialist focused on delinquency support, compliance, and exceptional customer care.

United States

Message

What I'm looking for

I’m looking for a role where I can support residents with empathy, manage delinquency processes with compliance, and lead day-to-day property operations—using strong communication and attention to detail to help teams succeed.

I’m a bilingual (English & Spanish) assistant manager and resident service professional with 8+ years in property management and over 20 years of customer service. I’m responsible, hard-working, and known for strong attention to detail and problem resolution.

In my current role in the delinquency department, I support residents and associates by executing contact plans, drafting resident-friendly reminders, and generating demand letters in line with legal requirements and company policy. I also coordinate dispossessory actions, proactively follow up to resolve balances before legal escalation, and stay compliant with state laws and regulations.

Across prior assistant manager roles, I managed daily property operations, handled renewals, processed applications, led marketing to increase occupancy, and supported move-in readiness through inspections and paperwork accuracy using systems like Yardi and CRM platforms. I bring calm communication, strong organization, and a consistent focus on keeping communities running smoothly.

Experience

Work history, roles, and key accomplishments

Current

Resident Service Specialist

Current

Cortland

Nov 2024 - Present (1 year 8 months)

Provided resident support and handled delinquency collection processes through execution of the contact plan. Coordinated paperwork, compliance with state delinquency laws, and follow-ups leading up to legal escalation.

Delinquency Management De escalation Demand Letters Dispossessory Actions Renewals Resident Files Management Account Follow up Microsoft Word ILoveLeasing Funnel

Property Manager

Asset Living

Jul 2024 - Sep 2024 (2 months)

Oversaw daily property operations, including monitoring staff and vendor work and ensuring readiness for audits or inspections. Managed delinquent-account procedures and supported legal coordination as needed.

Property Operations Évictions Write Offs Application Processing Verification Budget Compliance Move Ins Scheduling Inspections Work Orders Property Inspections

Assistant Manager - Lenox Place

2 Friedlam Partners Companies

May 2024 - Jul 2024 (2 months)

Supported property management operations by marketing to increase occupancy, handling prospect tours and applications, and assisting with renewals and pre close-out processes.

Marketing Prospect Tours Application Processing Renewals Rent Collection Delinquency Collection Knowledge Close Out

Assistant Manager - Mill House

Related Management Companies

Oct 2023 - May 2024 (7 months)

Assisted the general manager with property strategy and daily operations, including compliance with company guidelines and completion of apartment inspections. Managed delinquent rent collection and supported marketing and tours to increase occupancy.

Strategic Support Compliance Leasing & Marketing Prospect Tours Rent Collection Resident Damages Recovery Daily Bank Deposits Property Inspections CRM Yardi Statement Of Deposit

Assistant Manager - Elevate Twenty Three

First Communities

Aug 2023 - Oct 2023 (2 months)

Served as on-site supervisor in the community manager’s absence and supported maintenance request completion. Collected rent and processed charges through Yardi while handling renewals, tours, inspections, and deposit activity.

Rent Collection Yardi Processing Charges Renewals Prospect Tours Leasing & Marketing Active Listening

Assistant Manager - Dunwoody Glen

Related Management Companies

Oct 2022 - Aug 2023 (10 months)

Typed leases and completed paperwork using CRM and Yardi Voyager while supporting marketing inquiries by phone and site visits. Managed rent collection, pre close-out, inspections, and enforcement of rules and regulations.

Lease Typing CRM Rent Collection Close Out Records Management Leasing Staff Training Motivation

Assistant Manager - The Reserve

Fifeco Properties

Apr 2021 - Oct 2022 (1 year 6 months)

Coordinated maintenance requests and supported leasing by showing properties and answering prospective tenant questions. Prepared detailed lease agreements and supported financial procedures including verification of renter income and monthly payments.

Leasing Prospecting Lease Agreements Legally Complaints Leases Move In Condition Preparation

Assistant Manager - Premier Apartment

Alexander Properties Group

Dec 2018 - Nov 2020 (1 year 11 months)

Supported the property manager with move-in and move-out processes, customer service, and renewals. Managed rent collection and delinquency-related compliance knowledge, and coordinated documentation and vendor/invoice tracking activities.

Customer Service Move In Move Out Processes Rent Collection Budget control Renewals Move In Scheduling

Cleaner/Assistant

Demetria Cleaning Services

Jan 2005 - Dec 2018 (13 years 11 months)

Provided janitorial cleaning duties and helped with getting new accounts by scheduling services. Organized files and invoices and assisted with general cleaning tasks including floors, windows, and bathrooms.

Janitorial Services Sweeping Vacuuming Dusting Scheduling Services File Organization Invoicing

Leasing Agent - The Arbors

The Arbors at Smyrna

Marketed properties to increase occupancy by greeting prospects, scheduling and conducting tours, and processing applications per company policies. Resolved resident issues and supported work order closure and renewal reminders.

Marketing Prospect Tours Application Processing Move In Readiness Walkthroughs