Open to opportunities

Irina Gangurde

@irinagangurde

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Operations Specialist improving remote workflows, data accuracy, and customer experiences.

Cambodia

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What I'm looking for

I’m looking for an operations role where I can improve remote workflows, tighten compliance and documentation accuracy, and resolve complex cases that protect confidentiality—while helping deliver a consistently strong customer experience.

I’m an operations professional with experience supporting business operations across healthcare, education, aviation, and hospitality. I focus on investigating complex operational issues by validating information across multiple systems, producing accurate documentation, and handling confidential data in fast-paced remote environments.

I’m detail-oriented in documentation, compliance, and process improvement—using analytical thinking to enhance operational efficiency, accuracy, and service quality. Across roles, I’ve managed high-volume requests independently, supported onboarding through clear workflows, and coordinated logistics to resolve operational and customer issues.

Experience

Work history, roles, and key accomplishments

Operations Specialist

Clipboard Health

Feb 2024 - Feb 2026 (2 years)

Investigated operational cases by reviewing evidence across systems and validating documentation, scheduling, payment, and operational data against SOPs. Resolved customer cases, identified inconsistencies, maintained confidentiality, and improved efficiency in a high-volume remote environment.

Validation Scheduling Process Improvement Customer Experience KPI Management Customer Support Slack Zendesk Google Workspace Metabase HyperTrack

International Recruiter

RMC Asia

Dec 2024 - Feb 2025 (2 months)

Interviewed and assessed candidates against programme eligibility requirements and managed onboarding documentation. Coordinated travel arrangements and placement logistics across Asia and the Middle East, resolving operational issues with partners.

Candidate Screening Interviewing Onboarding Travel Arrangements Partner Coordination

ESL Teacher

Sovannaphumi Kids Preschool

Feb 2023 - Jul 2023 (5 months)

Designed and delivered beginner English lessons while managing classroom responsibilities in a preschool environment.

ESL Teaching Lesson Planning Classroom Management

Student Accommodation Advisor

University College London (UCL)

Nov 2020 - Jan 2023 (2 years 2 months)

Managed student accommodation bookings and handled sensitive data and financial administration with an emphasis on accuracy and GDPR compliance. Resolved student accommodation inquiries, coordinated logistics for Summer School programs, and liaised with international students and university departments.

Booking Management Financial administration GDPR Compliance Student Inquiries Summer School Coordinator

Staff and Student Welfare Manager

Airways Aviation Academy

Nov 2019 - Jul 2020 (8 months)

Managed onboarding and training logistics for international aviation students and monitored attendance and visa-related documentation to support UKVI Sponsor Licence compliance. Provided executive-level support to the CEO, coordinated confidential schedules and documentation, and handled HR administration including contracts and GDPR-aligned records.

Visa Documents UKVI Sponsor Licence Compliance Student Support Executive Assistant Support Confidential Document Handling HR Administrator GDPR Compliance

Inflight Assistant Operations Manager

Absolute Taste Inflight

Jul 2018 - Nov 2019 (1 year 4 months)

Oversaw 24/7 inflight operations, ensuring logistics, team scheduling, and compliance with Civil Aviation Authority standards. Led recruitment, onboarding, and training, managed performance reviews, and supported continuous improvement, stock management, supplier assessments, and customer feedback processes.

In Flight Operations Management Scheduling Onboarding Training Delivery Performance Reviews Process Compliance Continuous Improvement Stock Management

Inflight Operations Coordinator

Absolute Taste Inflight

Jun 2015 - Jul 2018 (3 years 1 month)

Coordinated daily logistics and inflight services operations and liaised with London restaurants and suppliers to fulfill bespoke client requests. Collaborated with global offices to improve operational efficiency and service consistency.

Operational Efficiency