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@lorlyntoledo
Detail-oriented administrative professional with 20+ years supporting hospitality operations and executive teams.
I am a proactive administrative assistant with over two decades of experience in corporate office environments within the hospitality industry. I provide high-level support to executives and departments, manage office operations, and coordinate communications with accuracy and professionalism.
I have hands-on experience with hotel operations, OTA platforms (Booking.com, Expedia, Trip.com), Opera PMS, and CRM systems, and I regularly supported revenue, reservations, and group events while maintaining confidential records and streamlined workflows.
Throughout my career I have led coordination for groups, prepared contracts and invoices, managed calendars and travel, and supported cross-department collaboration to ensure seamless events and guest experiences.
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Work history, roles, and key accomplishments
Grand Millennium Al Wahda
Apr 2024 - Apr 2025 (1 year)
Provided administrative support to Directors of Business Development and Sales, managed OTA guest reviews and group reservations using Opera PMS, and prepared pro-forma/final invoices to support payment collection and event coordination.
Maintained customer databases and CRM, updated OTA room rates per revenue directives, assisted sales with proposals/contracts, and supported group stays and sales pipeline management.
Park Rotana
Sep 2013 - Mar 2024 (10 years 6 months)
Coordinated group bookings end-to-end including contracts, rooming lists, transportation and billing, liaised with internal departments to ensure seamless group operations and accurate billing.
Metropolitan Al Mafraq
Dec 2007 - Sep 2013 (5 years 9 months)
Supported Sales & Marketing with proposals, client coordination, sales records and OTA monitoring, tracked sales performance and liaised with travel agents and corporate accounts.
Grand Excelsior
Oct 2005 - Dec 2007 (2 years 2 months)
Supervised front desk and reservations operations, trained staff, resolved guest issues, coordinated interdepartmental processes and ensured accurate billing and cashiering procedures.
National Corporation for Tourism and Hotels Abu Dhabi
Oct 2002 - Oct 2005 (3 years)
Oversaw front desk operations, supervised and trained staff, handled guest inquiries and ensured smooth coordination with housekeeping and maintenance to maintain service standards.
Degrees, certifications, and relevant coursework
Bachelor of Science in Commerce, Business Management
Completed a Bachelor of Science in Commerce with a major in Business Management.
Certificate, Office Applications
Completed a certificate course in Word and Spreadsheet applications.
Software and tools used professionally
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