Open to opportunities

Lorlyn Toledo

@lorlyntoledo

Message

Detail-oriented administrative professional with 20+ years supporting hospitality operations and executive teams.

Cambodia

Message

What I'm looking for

I am seeking a role where I can leverage my hospitality administration experience to support executives, manage reservations/groups, and improve operational workflows in a collaborative environment.

I am a proactive administrative assistant with over two decades of experience in corporate office environments within the hospitality industry. I provide high-level support to executives and departments, manage office operations, and coordinate communications with accuracy and professionalism.

I have hands-on experience with hotel operations, OTA platforms (Booking.com, Expedia, Trip.com), Opera PMS, and CRM systems, and I regularly supported revenue, reservations, and group events while maintaining confidential records and streamlined workflows.

Throughout my career I have led coordination for groups, prepared contracts and invoices, managed calendars and travel, and supported cross-department collaboration to ensure seamless events and guest experiences.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Grand Millennium Al Wahda

Apr 2024 - Apr 2025 (1 year)

Provided administrative support to Directors of Business Development and Sales, managed OTA guest reviews and group reservations using Opera PMS, and prepared pro-forma/final invoices to support payment collection and event coordination.

Opera PMS OTA Management (Booking.Com Expedia Trip.Com)Invoicing Meeting Coordination Event Coordination Microsoft Office

Administrative Assistant

Accor – Novotel & Adagio Abu Dhabi Al Bustan

Mar 2014 - Mar 2024 (10 years)

Maintained customer databases and CRM, updated OTA room rates per revenue directives, assisted sales with proposals/contracts, and supported group stays and sales pipeline management.

CRM Management OTA Rate Management Sales Support Proposals Microsoft Office Data Entry

Groups Coordinator

Park Rotana

Sep 2013 - Mar 2024 (10 years 6 months)

Coordinated group bookings end-to-end including contracts, rooming lists, transportation and billing, liaised with internal departments to ensure seamless group operations and accurate billing.

Sales Coordinator

Metropolitan Al Mafraq

Dec 2007 - Sep 2013 (5 years 9 months)

Supported Sales & Marketing with proposals, client coordination, sales records and OTA monitoring, tracked sales performance and liaised with travel agents and corporate accounts.

Sales Support Proposals OTA Monitoring Sales Reporting Event Coordination Microsoft Office

Senior Reservation Supervisor

Grand Excelsior

Oct 2005 - Dec 2007 (2 years 2 months)

Supervised front desk and reservations operations, trained staff, resolved guest issues, coordinated interdepartmental processes and ensured accurate billing and cashiering procedures.

Staff Training Operations Coordination Microsoft Office

Front Office Supervisor

National Corporation for Tourism and Hotels Abu Dhabi

Oct 2002 - Oct 2005 (3 years)

Oversaw front desk operations, supervised and trained staff, handled guest inquiries and ensured smooth coordination with housekeeping and maintenance to maintain service standards.

Staff Supervision Guest Service Scheduling Reporting Customer Relations