Lorlyn Toledo

Provided administrative support to Directors of Business Development and Sales, managed OTA guest reviews and group reservations using Opera PMS, and prepared pro-forma/final invoices to support payment collection and event coordination.

Maintained customer databases and CRM, updated OTA room rates per revenue directives, assisted sales with proposals/contracts, and supported group stays and sales pipeline management.

Coordinated group bookings end-to-end including contracts, rooming lists, transportation and billing, liaised with internal departments to ensure seamless group operations and accurate billing.

Supported Sales & Marketing with proposals, client coordination, sales records and OTA monitoring, tracked sales performance and liaised with travel agents and corporate accounts.

Supervised front desk and reservations operations, trained staff, resolved guest issues, coordinated interdepartmental processes and ensured accurate billing and cashiering procedures.

Oversaw front desk operations, supervised and trained staff, handled guest inquiries and ensured smooth coordination with housekeeping and maintenance to maintain service standards.

Completed a Bachelor of Science in Commerce with a major in Business Management.

Completed a certificate course in Word and Spreadsheet applications.