Dom Allan
@domallan
Hands-on Hotel General Manager delivering exceptional guest service and seamless daily operations.
CambodiaWhat I'm looking for
I’m a hands-on Hotel General Manager in Siem Reap, focused on exceeding guest expectations through professional, effective, and efficient service. I oversee daily operations across Front Office, Housekeeping, and F&B while staying deeply involved in service delivery.
Throughout my career, I’ve built a reputation as an influential leader who leads by example—providing clear role clarity, managing teams effectively, and resolving sensitive issues with empathy. I liaise with customers/guests and stakeholders, problem-solve difficult situations, compile training packages, and support and mentor staff across departments.
Before hotel management, I held long-term roles with the Queensland Government including Principal Customer Service Officer and Driving Examiner Senior Position, strengthening my customer service capability, assessment knowledge, and workplace relationship skills. I’ve also taught English online using the Preply App and privately, bringing strong communication, conflict resolution, and coaching strengths into every guest-facing environment.
Experience
Work history, roles, and key accomplishments
General Manager
Grange Boutique Hotel
Nov 2022 - Present (3 years 8 months)
Oversee daily operations across front office, housekeeping and F&B, manage staff, and maintain high-quality guest service. Handle hotel booking software workflows, staff training, sales invoices, payroll/rosters, front desk money reconciliation, and WHS/security compliance.
Teach English online using the Preply app. Also provided private English teaching outside the Preply platform.
Principal Customer Service Officer
Department of Transport and Main Roads (TMR)
May 2018 - Feb 2022 (3 years 9 months)
Hybrid Principal Customer Service Officer and Driving Examiner Senior Position within Queensland’s Department of Transport and Main Roads (TMR). Performed senior customer service and driving examiner duties.
General Manager
Dom Hotel
Dec 2016 - Mar 2018 (1 year 3 months)
General Manager for a 3.5-star hotel in Siem Reap, Cambodia. Managed day-to-day hotel operations and team support to maintain service quality.
Customer Service Operator
Department of Transport and Main Roads (TMR)
Aug 1993 - Jan 1995 (1 year 5 months)
Customer Service Operator (casual A02), acting as Supervisor for much of the time, within Queensland’s Department of Transport and Main Roads (TMR). Provided customer service and acting supervisory support.
Education
Degrees, certifications, and relevant coursework
International Open Academy
TEFL Certificate (120-hour course), English Language Teaching (TEFL)
2022 -
Completed a 120-hour TEFL certificate course.
Department of Transport & Main Roads (Qld)
Certificate of Attainment (Q-Safe Driving Assessments), Driver Assessments
2010 -
Completed a Q-Safe Driving Assessments certificate for all motorbike classes.
Sunshine Coast TAFE
Advanced Diploma of Business (Frontline Management), Business Management
2008 -
Completed an Advanced Diploma of Business (Frontline Management) at Sunshine Coast TAFE.
Department of Transport & Main Roads (Qld)
Certificate of Attainment (Q-Safe Driving Assessments), Driver Assessments
2007 -
Completed a Q-Safe Driving Assessments certificate for all motor vehicle classes.
Cairns TAFE
Bar/Restaurant & Hotel Practices, Hospitality
1987 -
Completed training in Bar/Restaurant and Hotel Practices at Cairns TAFE.
Endeavour High School
Year 10, General Education
1983 -
Completed Year 10 at Endeavour High School.
Availability
Location
CambodiaAuthorized to work in
Job categories
Skills
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