Open to opportunities

Irina Barcia

@irinabarcia

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Experienced IT Systems Support Manager with a strong programming background.

Costa Rica

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What I'm looking for

I am looking for a role that offers opportunities for growth, teamwork, and the chance to leverage my technical skills in a dynamic environment.

I am an IT Systems Support Manager with over 5 years of programming experience in VB, .NET, CSS, HTML, and C++. My expertise lies in using ETL techniques for data manipulation and creating reports in Visual Management Studio and Power BI. I have successfully led a small team of Operations Analysts, providing training and guidance while ensuring high-quality support for our users.

With over 8 years in customer service and problem-solving, I excel in troubleshooting and software migration. My experience in IT operations has equipped me with the skills to manage vendor relationships and oversee user testing. I am bilingual in English and Spanish, which enhances my ability to communicate effectively with diverse teams and clients.

I hold a Master of Science in Software Engineering and a Bachelor of Science in Programming, both from Strayer University. My academic background, combined with my practical experience, allows me to approach challenges with a detail-oriented mindset and a commitment to delivering exceptional results.

Experience

Work history, roles, and key accomplishments

IT Systems Support Manager

Berkley Accident and Health

Feb 2020 - Jun 2024 (4 years 4 months)

Managed a small team of Operations Analysts, providing training and guidance. Utilized ServiceNow and Jira for issue tracking and reporting. Developed reports using Visual Management Studio and Power BI, and performed data extraction using SQL Server and SSIS.

.NET CSS HTML SQL Power BI ServiceNow Jira ETL

Jr Web Developer - Operations Analyst

Berkley Accident and Health

Mar 2013 - Jan 2020 (6 years 10 months)

Created and maintained external web solutions for brokers and policyholders using C++, VB, HTML, and CSS. Troubleshot issues in file shares, Outlook, and Active Directory accounts, and provided internal user support for hardware and software.

C++HTML CSS Troubleshooting Active Directory Web Development Customer Service Software Testing

Data Entry Specialist

Medical Diagnostic Laboratories

Jun 2012 - Jul 2012 (1 month)

Entered specimen data into the system with a focus on accuracy. Conducted data verification against source documents and tested systems for enhancements to identify bugs.

Data Entry Test Systems