Irfa Parveen
@irfaparveen
I support retail customers by resolving queries, guiding product selection, and delivering professional service.
IndiaWhat I'm looking for
I've supported customers in a family-owned retail business since 2024, helping with product selection, handling queries, and addressing concerns professionally.
I'm completing a BCA at Rungta R1, Bhilai, and bring CRM fundamentals, customer-focused communication, basic Zendesk knowledge, and technical troubleshooting skills. Through HP LIFE certifications in Customer Relationship Management and Customer Experience, I've developed a practical foundation for customer support roles.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Family-Owned Retail Business
Jan 2024 - Present (2 years 8 months)
Assists customers with product selection and handles queries and concerns professionally. Supports day-to-day retail operations and provides helpful service.
Education
Degrees, certifications, and relevant coursework
Rungta R1
Bachelor of Computer Applications, Computer Applications
2023 -
Grade: 66.33%
Pursuing a Bachelor of Computer Applications with an aggregate of 66.33%.
Milestone Academy
Class XII (CBSE), General Studies
Grade: 64%
Completed Class XII under CBSE with 64%.
Milestone Academy
Class X (CBSE), General Studies
Grade: 89%
Completed Class X under CBSE with 89%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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