Angela Sheila
@angelasheila
Detail-oriented data entry professional with eight years of experience.
KenyaWhat I'm looking for
I am a highly organized individual with over eight years of experience in the Data Entry field. My ability to input and manage data accurately and efficiently has consistently contributed to team success. I thrive in collaborative environments, helping to raise team output by ensuring projects are completed within set deadlines.
In my most recent role as a Quality Assurance professional at Samasource Kenya Limited, I analyzed agents’ work output against established guidelines and provided constructive feedback. I compiled quality reports and worked closely with team leaders to address performance gaps, ensuring that our standards were consistently met. My previous experience as a Data Capture Agent has honed my skills in data accuracy and attention to detail, making me a valuable asset in any data-driven role.
Experience
Work history, roles, and key accomplishments
Quality Assurance
Samasource Kenya Limited
Jan 2019 - Mar 2023 (4 years 2 months)
Analyzed agents’ work output against guidelines and provided feedback. Identified strengths and weaknesses of agents, compiled quality reports, and collaborated with team leaders to address quality gaps. Ensured adherence to best standards and maintained records of agent performance.
Data Capture Agent/Reviewer
Samasource Kenya Limited
Jun 2015 - Jan 2019 (3 years 7 months)
Ensured efficient data inputting while adhering to set standards. Entered and verified data accuracy, implemented corrective actions based on feedback, and supported smooth operations.
Data Capture Agent/Reviewer
Horizon Contact Center
May 2014 - Jun 2015 (1 year 1 month)
Completed data inputting efficiently while adhering to standards. Ensured data accuracy and completeness, implemented feedback, and supported operational efficiency.
Education
Degrees, certifications, and relevant coursework
Baristapro Kenya
Certificate, Barista Skills
2024 - 2024
Completed a certificate program focused on professional barista skills, enhancing knowledge in coffee preparation and customer service.
Wang Point Technologies
Certificate, Computer Skills
2011 - 2011
Achieved an International Computer Driving License Certificate, demonstrating proficiency in computer operations and software applications.
Langata High School
O-level Certificate, General Education
2007 - 2010
Completed O-level education, acquiring foundational knowledge and skills in various subjects.
Availability
Location
KenyaAuthorized to work in
Job categories
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