Open to opportunities

Irene Kiptoo

@irenekiptoo

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Proactive Executive Assistant specializing in strategy and digital operations.

Kenya

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What I'm looking for

I seek a dynamic role where I can leverage my skills in strategy and digital operations to support visionary leaders and drive impactful projects.

I am a highly organized and proactive Virtual Assistant with over 5 years of experience supporting executives, entrepreneurs, and cross-functional teams. My expertise lies in inbox and calendar management, project coordination, and digital communication. I thrive in fast-paced virtual environments, blending strategic thinking with hands-on execution to optimize productivity and scale impact through seamless support.

In my recent role as a Senior Strategy Consulting Associate at N zuri Strategy, I provided executive support to project leads, managing their inboxes and calendars while ensuring timely execution of action points. I conducted detailed market research and developed creative engagement strategies, enhancing client service delivery and project progression. My previous experience as a Communications, PR, and Tax Manager at KenyanNurse Consultants Limited allowed me to grow a professional client community through effective digital marketing and engagement strategies.

With a Bachelor of Arts in Economics and certifications in AI Augmented Professional Skills and Google Data Analytics, I am committed to continuous learning and improvement. I am passionate about supporting visionary leaders and am known for my exceptional communication skills, attention to detail, and problem-solving mindset.

Experience

Work history, roles, and key accomplishments

Senior Strategy Consulting Associate

N zuri Strategy

Mar 2023 - May 2025 (2 years 2 months)

Provided executive support to project leads, managing inboxes, calendars, and internal communication. Tracked action points from cross-functional teams, ensuring timely execution, and drafted internal briefs and presentation decks for key meetings. Conducted detailed market research for client initiatives and product strategy, and developed creative engagement strategies and communication material

Inbox Management Calendar Management Project Coordination Market Research Data Analysis Communication

Communications, PR, and Tax Manager

KenyanNurse Consultants Limited

Jul 2022 - Feb 2023 (7 months)

Oversaw the management and engagement of digital platforms, including social media and webinars, to grow a professional client community. Administered internal and external communications, ensuring accuracy and alignment with brand strategy. Designed digital marketing and event assets using Canva, boosting online interaction by 30%.

Internal Communications Brand Strategy Canva Digital Marketing Event Assets

Business Development Officer

Consolidated Bank of Kenya Limited

Jan 2022 - Jun 2022 (5 months)

Grew the loan portfolio by 20% through robust customer proposals and enhanced risk management strategies. Improved customer retention by 25%, contributing to a 15% increase in product uptake through effective engagement. Collaborated with customer support teams to refine engagement strategies and improve the onboarding experience.

Proposals Risk Management Customer Retention Re Engagement Strategies Onboarding Customer Relationship Management Business Development

Graduate Trainee

Consolidated Bank of Kenya Limited

Jul 2021 - Dec 2021 (5 months)

Increased product uptake by 10% through effective cross-selling strategies. Improved account onboarding efficiency by 20%, significantly enhancing client satisfaction. Handled over 100 transactions daily with precision, reducing customer wait times by 15%.

Cross Selling Onboarding Customer Service Data Entry

Intern – Domestic Tax Department

Kenya Revenue Authority

Jan 2020 - Dec 2020 (11 months)

Facilitated the issuance of over 500 Tax Compliance Certificates by supporting verification processes and streamlining taxpayer consultations. Assisted in taxpayer risk profiling initiatives that improved audit accuracy by 15% and increased tax collection efficiency by 20%. Supported audit teams in data verification, document review, and report preparation.

Tax Compliance Taxpayer Consultations Documentation Review Report Preparation

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Arts, Economics

Studied core economic principles, including microeconomics, macroeconomics, and econometrics. Gained analytical skills in economic theory and policy, preparing for roles in economic analysis and research.

KASNEB

Certified Public Accountant (CPA), Accounting

Completed professional examinations for Certified Public Accountant, covering Parts 1 and 2. Acquired expertise in financial accounting, auditing, and taxation principles relevant to public accounting.