Open to opportunities

irene julius

@irenejulius

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Experienced office assistant skilled in customer service, sales, and administrative support.

Tanzania

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What I'm looking for

I'm seeking a stable role in a reputable organization where I can apply customer service, administrative and operations experience, contribute to process improvements, and grow into increased responsibility; open to shift work and weekends.

I am an experienced office assistant and airport operations professional with strong customer service, sales, and administrative skills. I executed a Facebook-based marketing program that increased sales by 22% and created a Word database that cut production time by 20%.

I maintain accurate documentation for load control and baggage transfers, improved customer service efficiency through training and workflow planning, and implemented a computerized appointment system that reduced reservation time by about five minutes. I am goal-oriented, adept at multitasking, and willing to work shifts and weekends to support operational needs.

Experience

Work history, roles, and key accomplishments

Intern Load Controller

Swissport (T) PLC

Mar 2010 - Feb 2012 (1 year 11 months)

Maintained paperwork and documentation on aircraft weights and loads, monitored transfer of baggage and equipment, and communicated clearly with passengers, agents, flight crews and vendors to support safe, on-time operations.

Load Control Weight & Balance Documentation Operations Coordination Communication Microsoft Office