Suzie Grant
@suziegrant
Aspiring marketing and customer service professional driven to deliver value.
What I'm looking for
I am an aspiring marketing and customer service professional currently studying for a Diploma in Marketing and certified through an airline training program. I bring hands-on customer-facing experience from airport operations and product promotion roles where I handled passenger services and product activations.
I have practical experience resolving customer complaints via phone, email and face-to-face interactions, issuing boarding passes, handling baggage, and supporting passport-related customer inquiries. I also gained experience in market segmentation and promotional activities while working in sales and product activation.
I am organized, self-motivated, flexible and comfortable working under pressure or independently with minimal supervision. My strengths include strong communication, leadership potential, fast learning, and a commitment to professional ethics and customer satisfaction.
I am eager to join a collaborative team where I can apply and grow my marketing and customer service skills, contribute to excellent customer experiences, and continue learning in a professional environment.
Experience
Work history, roles, and key accomplishments
Marketing Assistant
Sayona Drinks Limited
Aug 2024 - Oct 2024 (2 months)
Supported product promotion and activations, handled customer inquiries and complaints, and assisted market segmentation efforts to increase brand visibility and engagement.
Customer Service Agent
Swissport
Jun 2022 - Dec 2022 (6 months)
Handled passenger enquiries, complaints, baggage processes and boarding pass issuance at Julius Nyerere International Airport, improving customer satisfaction through timely resolution and service delivery.
Education
Degrees, certifications, and relevant coursework
College of Business Education
Diploma in Marketing, Marketing
2023 -
Pursuing a Diploma in Marketing at the College of Business Education from 2023 to 2025.
Swissport Training Centre
Airline certificate, Airline Operations
2023 - 2025
Completed airline training and obtained an airline certificate at Swissport Training Centre.
Zogowale Secondary School
Advanced Level Certificate, General Secondary Education
2019 - 2021
Attended advanced secondary education at Zogowale Secondary School from 2019 to 2021.
St. Getrude Girls Secondary School
Ordinary Level Certificate, General Secondary Education
2015 - 2018
Completed Ordinary Level secondary education at St. Getrude Girls Secondary School from 2015 to 2018.
St. Mary’s International School
Primary School Certificate, Primary Education
2008 - 2014
Completed primary education at St. Mary’s International School from 2008 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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